The posting
Job Summary
Provide administrative support and customer service by attending to customers and franchisees, handling inquiries, processing orders, preparing documentation, maintaining records, assisting with inventory, and supporting daily office operations.
Responsibilities
- Attend to walk-in customers and franchisees to address their needs and provide assistance
- Respond promptly to customer inquiries via WhatsApp, phone calls, and email to ensure clear communication
- Prepare accurate invoices, receipts, and simple documentation to support transactions
- Process orders and coordinate collections to ensure timely delivery and customer satisfaction
- Update and maintain records using Microsoft Excel and other office software for accurate data management
- Organize and maintain proper filing of documents to support efficient office operations
- Assist with inventory checking and stock management to maintain accurate stock levels
- Support the office team by performing daily administrative tasks and contributing to smooth operations
- Perform other administrative duties as assigned by the supervisor to meet office needs
Preferred competencies and qualifications
- Basic knowledge of Microsoft Word and Excel to perform documentation and data entry tasks
- Good communication and interpersonal skills to interact effectively with customers and team members
- Ability to work independently and collaboratively within a team environment
- Responsible, punctual, and eager to learn to contribute positively to the workplace
- Customer service experience is an advantage but not required
Other Information
Working Hours
- Part-Time
- 3–5 days per week including weekends and public holidays
- Approximately 4–6 hours per day
- Office hours to be discussed during the interview
Salary
- Competitive hourly pay based on experience
