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Open nowPosted today

Patient Service Associate

MyCareersFuture92,121 open roles

Pay
SGD 2,500 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowPatient Service AssociateMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

About NOVI

NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered.

Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.

Who We're Looking For:

We are looking for a Patient Service Associate who will work with our Operations and Management team to ensure efficient clinic operations and excellent customer service.

Job Highlights:

  • Friendly working environment
  • 5-day work week (Monday to Friday)
  • The clinic is a few minutes sheltered walk from Tanjong Pagar MRT
  • Competitive salary
  • Opportunity for growth and development

Your role:

  • Handle patient registration and coordinations (for both in-clinic patients and teleconsults), including scheduling of appointments across the clinical and coaching teams.
  • Supporting billing and payment collection.
  • Respond to, and follow up on, customers’ inquiries over phone, email and messaging
  • Process payments and invoices
  • Arrange for deliveries and logistics of medications and other goods sold.
  • Provide other ad-hoc frontline support for customers e.g. usher patients, assist customers with account access on mobile devices, whilst maintaining high quality support and services for our patients.
  • Assist the Clinic Operations and Customer Success Manager to ensure smooth clinic and company operations

Requirements:

  • At least a Polytechnic Diploma
  • Technologically savvy, with good working knowledge of Computer Skills
  • At least 2 years’ of relevant working experience
  • Able to multi-task and prioritise tasks under tight deadlines
  • Customer-oriented, proactive and enjoy interacting with customers through various channels of communication
  • Meticulous and detail-oriented
  • Naturally systematic, with the ability to effectively follow-up and prioritize tasks and appointments.
  • Able to work independently as well as in a team
  • Excellent communication skills
  • Experience in healthcare, biomedical sciences, operations and/or customer service will be advantageous

About NOVI

NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered.

Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.

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    The review screen in CV Rocket: how each CV was read, round by round.

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