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Open nowPosted today

Patient Service Associate (Financial Counselling Emergency Department)

MyCareersFuture95,505 open roles

Pay
SGD 2,170 – SGD 2,800 a month
Where
Central, Singapore
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Your applicationOpen nowPatient Service Associate (Financial Counselling Emergency Department)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

About Us

Tan ​Tock Seng Hospital (TTSH), an anchor hospitalof NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.

Overview

As a Financial Counselling Patient Service Associatein the Emergency Department, you will support patients and their families byproviding financial counselling, explaining available healthcare financing andpayment options, and facilitating a smooth admission journey.

Responsibilities :

  • Perform patient registration, deposit collection, and provide financial counselling services to patients and their families.
  • Provide financial counselling to patients and next-of-kin at the assigned unit (Emergency Department) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
  • Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
  • Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
  • Coordinate and process patient transfers to other healthcare institutions.
  • Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.

Requirements:

  • Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
  • Prior experience in frontline operations or customer service will be an advantage.
  • Proficient in Microsoft Excel and other basic computer applications.
  • Comfortable working in a fast-paced and dynamic healthcare environment, with the ability to manage multiple tasks and priorities effectively.
  • Willing to don Personal Protective Equipment (PPE) and N95 masks when required.
  • Able to perform 3 rotating shifts on a 6-day work week, including weekends and public holidays.

Adding Years of Healthy Life Through Life Changing Careers, Where Passion Meets Purpose.

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