The posting
Be the First Smile Our Patients See
Join Parkway Shenton as a Patient Service Officer and make a difference every day at our clinics across Singapore.
Responsibilities
- Perform frontline duties that include (but not limited to):attend to walk-in patients, registration and schedule appointments; process billing, payments and claims; and dispense medications.
- Provide support to the Doctors as and when required: chaperon duties, explain procedures to patients etc.
- Ensure proper maintenance of patients’ records and drug inventory level.
- Be involved in daily clinic operations and collating patient management indicators.
- Assist in the submission of medical reports and claims such as TPA, CHAS, Medisave etc.
- Ensure cleanliness in the clinic facility for a positive patient experience and brand image.
- Provide coverage in other clinics when there is a manpower shortage.
- Other duties as assigned.
Requirements
- Possess relevant frontline customer service experience.
- Experience in healthcare industry will be an added advantage.
- Basic IT knowledge and computer literacy.
- Comfortable working in a fast-paced environment.
- Able to commit staggered working hours, depending on the clinic's operating hours.
Other Information
- 5.5 days work week, including weekends and public holidays.
- 44 hours per week.



