The posting
Location: Parkway MediCentre (Woodleigh)
We are looking for a passionate and service-oriented Patient Service Officer to support the daily operations of our pediatric clinic. As the first point of contact for our young patients and their families, you will play an important role in creating a positive and reassuring healthcare experience while ensuring smooth clinic operations.
Responsibilities would include, but not be limited to, the following:
Patient Registration & Appointment Management
- Welcome patients and their parents/caregivers warmly and professionally.
- Register patients accurately and update patient information in the clinic system.
- Manage appointment bookings, rescheduling, reminders, and follow-ups.
- Coordinate patient flow and minimize waiting times within the clinic.
- Handle enquiries via phone, email, and other communication channels.
Billing & Administrative Duties
- Process payments and billing for consultations, vaccinations, and medical services.
- Handle insurance, corporate, and Medisave claims where applicable.
- Maintain accurate patient records and administrative documentation.
- Perform cashiering duties and daily transaction reconciliation.
Clinical Support
- Measure and record vital signs, height, and weight.
- Assist with patient preparation before consultations and procedures.
- Support vaccination workflows and other basic clinical duties.
- Perform phlebotomy where trained and certified.
Requirements
- GCE N/O Level, Higher NITEC, Diploma, or equivalent qualification.
- Prior experience in a clinic, hospital, healthcare, or customer service setting is preferred.
- Positive, caring, and patient-centered approach when working with children and families.
- Strong communication and interpersonal skills.
- Good organizational skills and attention to detail.
- Comfortable working in a fast-paced environment.
- Proficient in Microsoft Office applications.
- Experience with Clinic Management Systems (CMS) is an advantage.
Why Join Us?
- Be part of a dedicated team committed to children's health and well-being.
- Gain exposure to pediatric specialist services and healthcare operations.
- Supportive and collaborative work environment.
- Opportunity to make a meaningful impact on the patient experience of children and their families.
Working hours are as below:
- Mon - Fri: 8.30am - 5.30pm
- Take turns to cover nights till 9pm on Mon, Wed and Fri
- Weekends: 8.30am - 1pm
- Max 42 hours



