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Open nowPosted today

Perm | Customer Service Call Centre Officer (Live Chats) - Insurance | Eunos | Up to $4500 #NKA

MyCareersFuture99,426 open roles

Pay
SGD 4,000 – SGD 4,500 a month
Where
Singapore
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Your applicationOpen nowPerm | Customer Service Call Centre Officer (Live Chats) - Insurance | Eunos | Up to $4500 #NKAMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

Location: Eunos

Working Hours: Mon - Fri, 9 - 6

Salary: Up to $4500 + 2-3 months of VB

Job Responsibilities:

  • Attend to enquiries and requests from financial representatives or policyholders in a professional, efficient, accurate and customer-centric manner
  • Resolve financial representatives’ or policyholders’ complaints and concerns effectively at first contact whenever possible, ensuring appropriate ownership and closure
  • Where required, ensure calls to financial representatives or policyholders are promptly rendered
  • Ensure all follow-up actions and service commitments are fulfilled within agreed timeline
  • Assess appeals and put up recommendations to Manager, Head or HOD
  • Escalate complex or exceptional cases to relevant departments and follow through to ensure timely resolution
  • Maintain complete and accurate information of financial representatives’ interactions and policyholders’ service requests in Customer Relationship Management (CRM) system

Job Requirements:

  • Minimum Diploma or Degree in any field with relevant working experience
  • Hold Professional insurance certifications (e.g. M5, M9, HI or LOMA) and/ or have prior experience in the insurance industry, which would be an added advantage
  • Proficient in basic computer applications and CRM system
  • Comfortable engaging with financial representatives through Live Chat and communicating with them or policyholders via phone

Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd

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