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Open nowPosted today

Permanent Host (Front of House) at Havelock, Up to $3,500 + PB

MyCareersFuture95,505 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
Singapore
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Your applicationOpen nowPermanent Host (Front of House) at Havelock, Up to $3,500 + PBMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

- Permanent

- Up to $3,500 + PB

- Mon to Fri: 7am-3pm, 3pm-10pm/11pm

- Havelock

Responsibilities:

Operations

  • Ensure proper setup and maintenance of court facilities for rentals.
  • Monitor court usage and optimize scheduling for maximum revenue generation.
  • Prepare daily reports summarizing revenue, sales trends, and inventory levels, and communicate findings to management.
  • Be our champion and customer relations ambassador.
  • Perform competitive research to understand what’s happening in the market and incorporate your findings into each campaign for better results.
  • Train new staff on operation processes (including using of terminals and systems, Stripe and Excel).
  • Inventory management (stock-in and stock-take)
  • Assist in organising club events and competitions
  • Assisting in ensuring proper maintenance is conducted according to schedule

Technical

  • Work with Digital Producer to understand how the booking app works from both the front-end and back-end, what are the limitations and workaround solutions to support team and customers on any technical queries.
  • Participate in app and system testing related to ops such as booking app, ePOS, etc
  • Suggest app or ops improvement to enhance the existing user experience.

Customer Service

  • Engaging with customers through various channels such as phone calls, emails, live chat, or in-person meetings. Assist customers with inquiries, sign-ups, and bookings.
  • Listening to customer concerns, diagnosing issues, and providing effective solutions or alternatives.
  • Having a deep understanding of the company's products or services to accurately answer questions and guide customers.
  • Addressing customer complaints promptly and professionally, aiming to turn negative experiences into positive ones.
  • Striving to meet or exceed customer expectations by delivering excellent service and building strong relationships. Provide information on programs and services.
  • Recording interactions, transactions, comments, and complaints accurately for future reference and follow-up.
  • Coordinating with other departments or team members to resolve complex issues or escalate problems as needed.
  • Being flexible and able to handle varying customer personalities, situations, and demands effectively.

Period:

  • Permanent

Location:

  • Havelock

Working Hours:

  • Mon to Fri: 7am-3pm, 3pm-10pm/11pm

Salary:

  • Up to $3,500 + PB

Requirements

  • Minimum O-level
  • Prior experience in front-facing customer service.
  • An interest in sports and physical activities would be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | W: www.successhrc.com.sg

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by SHRC and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [https://successhrc.com.sg/data-protection-notice/] and [https://www.e2i.com.sg/pdpa/].

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