The posting
POSITION OBJECTIVES
Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.
DUTIES & RESPONSIBILITIES
Administration
- To prepare weekly/monthly meeting documents and minutes.
- To organize social events & meetings.
Tenant Retention:
- Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.
Market Research:
- Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
Reporting & Budgeting:
- Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
- Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
- Manage all accounts payable for the property, including collection, and approval of invoices.
- Respond to problems and concerns and ensures compliance with rules and regulations.
Performance Indicators:
- Successful completion of scheduled activities.
- Achieve KPIs.
- Achieve target deliverables for business plans, monthly reports, and budgets.
- Ensure that a high level of professionalism and customer service are always maintained.
- Ability to work under pressure and meet set timelines.
- Client and tenant’s satisfaction.
- Good tenant survey results
- Meet standards and audit requirements.
Knowledge/Experience:
- Tertiary qualification with at least 2 years of experience.
- Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
- Have a customer-centric approach, prioritizing tenant satisfaction.
- Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.
Attributes/Behaviours:
- Pro-active and achievement orientated.
- Flexible.
- Team player.
- Practical approach with a “can do” attitude.



