The posting
Responsibilities:
- Handle policy amendments, renewals, cancellations, reinstatements, assignments, nominations, and other policy-related transactions.
- Process customer and intermediary requests accurately and within established service standards and turnaround times.
- Respond to enquiries from policyholders, agents, financial advisers, and other stakeholders through email, phone, and other communication channels.
- Review and verify submitted forms and supporting documents to ensure completeness and accuracy.
- Liaise with relevant internal departments, insurers, and third-party stakeholders to resolve policy servicing issues.
Requirements:
- Diploma or degree in Insurance, Business Administration, Finance, or a related discipline preferred.
- Previous experience/internship in insurance policy administration, policy servicing, customer service, or financial services is an advantage.
Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)



