The posting
Job Description
- Responsible for planning, managing, and operating the Gym Tonic facility and requires a blend of hands-on client care, staff supervision, and facility upkeep.
- Provide end-to-end coordination of the client journey, including registration, assessments, exercise session support, progress monitoring, follow-up scheduling, and discharge planning.
- Collaborate with the Physiotherapist, Active Ageing Centres (AAC), Activa SG, and the Lien Foundation and support the delivery of safe, personalised, and outcome-driven exercise programmes for seniors and community users.
- Oversee client registration, safety briefings, and the onboarding of new users. Manage client admissions, including scheduling pre-assessments and maintaining the Master List.
- Implement tailored exercise programs based on Gym Tonic protocols for clients, setting clear goals and preparing pre-assessment reports.
- Coordinate follow-up schedules and provide hands-on guidance during exercise sessions to ensure safe, effective, and continuous client care.
- Evaluate client progress through post-assessments, generate final reports, issue completion certificates, and ensure a smooth transition by referring clients to suitable post-program destinations.
- Manage client feedback, handle service recovery, and escalate critical incidents to management.
- Track attendance, utilization rates, and program performance; prepare monthly and quarterly reports. Complete all session tracking and documentation.
- Monitor and maintain the condition of gym equipment daily; coordinate annual preventive maintenance and calibration with external vendors.
- Organize daily gym set-up, conduct monthly stock monitoring and replenishment of the inventory of consumables (e.g., towels, disinfectant wipes, and paper towels) as required.
- Ensure strict adherence to Workplace Safety and Health (WSH) regulations and data protection guidelines.
Job Requirements
- Higher NITEC or Diploma in Sports Science, Exercise Physiology, or related discipline is preferred.
- At least 2 years of experience working in a fitness, wellness, or rehabilitation facility.
- Experience working with elderly or rehabilitation programs, such as Gym Tonic or Active Ageing, is a strong advantage.
- Valid CPR and AED certification is mandatory.
- Excellent communication and client service skills.
- Strong administrative and reporting capabilities using MS Office tools.
- Ability to work both independently and collaboratively in community care or fitness setting.



