The posting
- Lead the organisation’s quality, governance, risk and training functions across all service lines.
- Develop, review and maintain policies, Standard Operating Procedures (SOPs) and quality standards to ensure they remain current and effective.
- Maintain the organisational risk register, monitor mitigation measures and escalate significant risks to senior management.
- Plan and conduct internal audits, as well as coordinate external and funder audits, ensuring follow-up actions are completed within agreed timelines.
- Investigate service quality issues, identify root causes and translate findings into improvements in processes, controls and service delivery.
- Provide regular reports and updates to senior management on quality, compliance, audit and risk matters.
- Develop and oversee onboarding, mandatory, refresher and role-specific training programmes for staff and volunteers.
- Maintain a structured training curriculum and accurate training records to support competency and reporting requirements.
- Evaluate training effectiveness through competency assessments, observation and feedback, and continuously improve training content.
- Work closely with department heads to identify capability gaps and develop targeted training interventions.
- Promote a culture of quality, accountability, continuous learning and service excellence across the organisation.
Job Requirements
- Diploma/Degree in any discipline
- Min 5 year of relevant experience
- Able to work independently and collaboratively while managing multiple tasks and priorities effectively
- Working Hour: Weekdays, 9am to 6pm
Check out http://abercare.sg/jobs-vacancies/ for details.
Interested applicant please email your detailed resume to [email protected]
Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504



