The posting
Black Sheep Restaurants (HK) is inviting you to join our new restaurant in Singapore!
ROLE:
The Captain is the star of the show! Commanding a section during service, the Captain has a passion for hospitality and is committed to delivering memorable guest experiences and world-class service. The Captain has a strong work ethic, natural ability to train fellow teammates and is ready to support team leads with all daily operational tasks to ensure the smooth running of the restaurant.
RESPONSIBILITIES:
● Create positive and memorable guest experiences by delivering a high level of service.
● Engage guests to understand their needs, exceed expectations and create Champions.
● Develop an in-depth understanding of the restaurant story, menus and drinks lists.
● Take full responsibility for section management, table maintenance.
● Seek opportunities to upsell to guests and drive sales by providing knowledgeable and attentive service.
● Share your knowledge to coach the team on hospitality and guest experience best practice, table maintenance and steps of service.
● Collaborate with the team to ensure all stations are clean, orderly and replenished.
● Ensure all opening, teatime and closing SOPs and checklists are followed.
● Champion cleanliness and hygiene standards in the restaurant, following all sanitisation protocols.
● Partake in ongoing on-the-job training to improve personal and team performance.
● Help induct, welcome, support and onboard new joiners.
● Highlight to the Manager personal training and development opportunities.
● Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.
● Nurture a positive working environment, building strong relationships with teammates.
ARE YOU A BLACK SHEEP?
● You put community first and are committed to serving and supporting the individuals in that community.
● You have big hopes, big dreams and big aspirations.
● You are uncompromising in your pursuit of excellence.
● You choose optimism and play with joy.
● You choose to do the right thing every step of the way.
● You treat everyone with equal respect.



