The posting
Job Description
As Restaurant Manager , you are responsible for the overall daily operations of the restaurant, In-Room Dining (IRD) services, and the quick service outlet, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. This role leads the service team across multiple service platforms ,maintains brand standards, and works closely with the culinary team to deliver consistent quality while driving revenue and profitability.
Operations Management
- Oversee the daily operations of the restaurant, In-Room Dining, and quick service counter to ensure smooth and efficient service
- Maintain high service standards across all service outlets
- Conduct daily operational briefings and ensure team readiness for all meal periods
- Monitor reservation flow, IRD order delivery times, and quick service efficiency
- Ensure compliance with hygiene, safety, and licensing regulations
- Manage opening and closing procedures across all outlets
- Ensure SOP compliance and operational consistency across different service styles
Guest Experience
- Actively engage with guests in the restaurant and support VIP in-room dining experiences
- Ensure IRD orders are delivered within brand service timelines and presentation standards
- Monitor guest satisfaction across dine-in, takeaway, and in-room dining channels
- Handle guest feedback and service recovery professionally and promptly
- Support reputation management including online reviews where applicable
Team Leadership & Development
- Lead, coach, and develop the restaurant, IRD, and quick service teams
- Manage staff scheduling based on business levels across multiple outlets
- Conduct performance coaching and support career development
- Ensure compliance with grooming and service standards
- Support recruitment, onboarding, and training of new team members
- Promote teamwork between restaurant, IRD, and kitchen operations
Financial Performance
- Monitor revenue performance across restaurant, IRD, and quick service operations
- Control labour costs through effective scheduling and productivity management
- Oversee inventory management and cost control practices
- Drive upselling initiatives including IRD promotions and add-on sales
- Ensure accurate billing, posting, and cash handling procedures
- Identify revenue opportunities across all service channels
Collaboration & Communication
- Work closely with the Executive Chef and culinary team to ensure operational alignment
- Coordinate with sales and events teams on restaurant buyouts and special functions
- Coordinate IRD menu offerings and promotions with marketing where applicable
- Participate in operational meetings and contribute to business planning
- Ensure effective communication between front and back of house teams
Administrative Responsibilities
- Maintain operational reports, shift logs, and departmental records
- Monitor stock levels of operating equipment and supplies
- Ensure IRD equipment, service ware, and takeaway packaging are properly maintained
- Support implementation of promotions and marketing initiatives
- Ensure proper maintenance and cleanliness standards across all managed areas
What we need from You
- Diploma or Degree in Hospitality Management or related field
- Minimum 3–5 years of restaurant management experience, preferably with multi-outlet exposure
- Strong leadership and interpersonal skills
- Strong operational and financial acumen
- Experience managing multiple service concepts is an advantage
- Ability to work flexible hours including weekends and public holidays
- Strong problem-solving and decision-making ability
how do I deliver this
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make positive difference, and building genuine connections with guest
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
WHAT WE OFFER
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
