The posting
- Managing a team of representativesoffering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought toyour attention.
- Creating policies and procedures.
- Planning the training and standardizationof service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individualrepresentatives and of the team.
- Conducting quality assurance surveys withcustomers and providing feedback to thestaff.
- Possessing excellent product knowledge toenhance customer support.
- Maintaining a pleasant workingenvironment for your team.



