The posting
Responsibilities
1. Sales Performance & Profitability
- Take full ownership of the department’s sales performance, revenue growth, and profitability, ensuring that business targets are achieved.
- Develop and implement effective sales strategies to maximise revenue, improve sales conversion, and increase average transaction value.
- Monitor departmental performance against targets and implement timely action plans to address performance gaps and maximise commercial results.
2. Team Leadership & People Development
- Lead, supervise, and motivate a team of Retail Assistants to achieve sales objectives and maintain high standards of customer service.
- Oversee staff scheduling, task allocation, and manpower deployment to ensure optimal workforce utilisation and smooth daily operations.
- Provide coaching, training, and performance feedback to a team of Retail Assistants.
3. Merchandising & Inventory Management
- Monitor inventory levels, stock turnover, ageing stock, and product availability to minimise stock discrepancies, overstocking, and stock-outs.
- Develop and execute effective stock management strategies to improve inventory productivity and reduce unnecessary losses.
- Ensure that product displays, visual merchandising, promotional activities, and store presentation meet company standards and brand guidelines.
4. Retail Operations & Service Excellence
- Maintain high standards of housekeeping, store organisation, product presentation, and overall retail environment.
- Handle customer escalations and operational issues professionally, implementing appropriate solutions to maintain customer satisfaction and brand reputation.
- Ensure compliance with company policies, operational procedures, workplace safety requirements, and loss prevention measures.
Requirements
- Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level with minimum 2 years of relevant experience
- Independent and team player with good leadership skills
- Service-oriented and hands-on person
- 6-day work week on rotating shifts (including weekends and public holidays)
- Strong organisational and time management skills, with the ability to manage multiple priorities in a fast-paced retail environment



