The posting
About Us
Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.
For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.
Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.
Responsibilities:
- Ensure the organization meets/exceeds customers' expectations and complies with the Company's internal sales policies.
- Ensure the Sales Service team provides a complete and timely resolution, attending to queries, resolving issues, leading to positive outcomes for Sales in the Asia Pacific region across 6 Sales Affiliates and 16 countries.
- Data, tools, and various systems – Supporting the Sales team in execution through the sufficiency and efficiency of Sales information and database management.
- Improvement to the customer pricing process.
- Establish guidelines/standards and conduct implementation processes meeting customer SOP's/requirements globally, particularly for MNA, RGN and JA accounts.
- Drive successful deployment and adoption of modules for a division and ensure data accuracy and completeness.
- Oversee and providing guidance to the Sales Service team.
- Facilitate and coordinate for Sales teams in the Asia Pacific region.
- Reporting: Prepare and submit monthly sales reports.
- Team Management, coaching & training for the Sales Service team.
- Manage, maintain, and execute activities following the plans for each calendar year.
Qualifications:
- Excellent organizational and time management skills.
- Basic knowledge of process on PRE Sales, after-sales activities, and supply chain.
- Excellent written and oral communication skills required.
- Self-starter with an ability to identify areas for improvement.
- Must possess an enthusiastic personality and foster a positive work environment.
- Client-focused attitude – a customer advocate.
- Must have exemplary follow-up skills and the ability to resolve issues across departments and teams, with internal and external customers and Affiliates, in a mutually beneficial way for all parties.
- Good analytical skills to assess customer needs, coupled with the ability to problem-solve across cross-functional interfaces (R&D, QA, Operations, Supply chain, and Sales).
- Goal and team-driven, good motivator and facilitator to ensure that set targets are realized; shows leadership and direction.
- Good knowledge of international Trade practices in Asia Pacific; basic supply chain and/or international Trade knowledge.
- Excellent Excel, Word, and PowerPoint skills.
- At least 2 years of relevant experience.



