The posting
School Student Engagement and Support Personnel # Tampines North
Roles and Responsibilities
· Build positive relationships with students and provide timely guidance and support.
· Assist in managing student conduct and behavioural issues, including conflict resolution and de-escalation.
· Supervise students and monitor their interactions, behaviour, and well-being.
· Identify and report concerns requiring attention or intervention to designated school personnel.
· Liaise with school staff, parents, guardians, and relevant stakeholders to support students.
· Maintain accurate records of student incidents, observations, interventions, and follow-up actions.
· Stay updated on youth behavioural trends and issues affecting student well-being.
· Maintain professional boundaries and handle confidential information appropriately.
· Follow school policies, procedures, and reporting protocols.
· Perform other related duties as assigned by the school.
Requirements
· Diploma, Bachelor’s Degree, or equivalent qualification in a relevant discipline.
· Experience in education, youth-related, community, social service, or other people-facing environments is an advantage.
· Good interpersonal, communication, and stakeholder-management skills.
· Able to engage effectively with children and youths while maintaining professional boundaries.
· Observant and responsive, with the ability to identify behavioural concerns and situations requiring intervention.
· Able to manage challenging or sensitive situations calmly and professionally.
· Demonstrate sound judgement, maturity, patience, resilience, and adaptability.
· Able to maintain confidentiality and prepare clear and accurate documentation.
· Able to work collaboratively with students, parents, guardians, and school personnel.
· Suitable for working in a school environment and supporting student conduct and well-being.



