The posting
Key responsibilities
Customer Service
- Communicate respectfully and effectively with internal stakeholder
- Demonstrate good interpersonal skills with internal customers consistently
- Demonstrate good telephone etiquette, good email business writing and follow-up skills
- Prioritize requests so as to deliver each job timely
- Managing Stakeholders' Expectation During Service Delay / Disruption
- Adhering strictly to the confidentiality & data protection obligations
Management of Case Notes
- Retrieving, tracking and filing of case notes accurately
- Ensuring documents and documentation completeness
- Archiving and plan for disposal of case notes timely
Scanned Medical Records (SMR)
- Categorize medical documents
- Scan hard copy medical documents into system
- Index scanned medical records by category
- Quality checks of scanned documents before uploading to electronic medical records
Managing Operations
- Prepare case notes, cases and staff for various audit
- Liaison with vendors on goods received
Safe Workplace
- Adhere to infection control standards i.e. complete mask fitting, perform hand hygiene, wipe down of service area
- Identify and report potential workplace hazards
Supervisory and Leadership
- Roster manpower planning and managing unforeseen situations
- Conduct training for staff on SMR systems
- Manage SMR system/operational issues e.g. system downtime, user access issues, unclear scanned image
- Participate or lead improvement projects
- Develop staff in various job aspects
Job Requirements:
- Education, Training and Experience
- Diploma, Advanced/Higher/Graduate Diploma
- Minimally one year of working experience
- Staff with supervisory experience may be considered for a senior role



