The posting
Lead the patient experience at an established dental group. You set the standard at the front desk, guide the team, and keep daily operations on track — on fixed day hours.
Work schedule: 5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.
What you'll do
• Hold the standard of front-line patient service
• Guide and train front-desk team members; allocate duties and cover gaps
• Handle escalations and service recovery
• Oversee accurate payments, end-of-day settlement and timely claims
• Carry out the administrative work behind daily clinic operations (reports, records, supplies, coordination)
What we'relooking for
• Prior front-desk or patient-service experience, ideallyin a clinic or healthcare setting
• Experience guiding or training a team
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims (CHAS, Medisave, insurance) and patient correspondence
• Strong written and spoken communication; a local diploma or equivalent (required)
• Rotating roster including one weekend day
Why join us
• $2,800-$3,400, based on supervisory experience
• 5-day week, two rest days, day shifts only, no nights, all public holidays off
• CPF, outpatient insurance, paid leave, leadership incentives
• Clinician-led, not investor-owned. Three clinics operating since 2005.



