The posting
Job Description
- Responsible for providing administrative support to the centre-based and home-based services and ensure accuracy and timeliness in all administrative processes.
- Ensure effective day-to-day coordination to support quality service delivery to clients.
- Collaborate with cross-functional teams to support operational efficiency and process improvement.
- Oversee overall operations of transport team (if applicable) and ensure coverage plans are arranged promptly.
- Provide guidance to Executives, Admin & Operations and/ or Social Service Assistants on daily centre-based and home-based administrative work and operational matters.
- Coordinate referrals and admissions of clients with relevant team members.
- Coordinate centre-based and home-based client discharge communication with existing clients, new service providers and the respective teams, including noting and escalating concerns where applicable.
- Prepare the monthly discharge refund listing and liaise with clients on refund matters.
- Maintain and update daily records and/or case files for clients for administrative purposes, including transferring active centre-based and home-based client data files to discharge files where applicable.
- Provide administrative support such as filing of documents, preparing communication letters to clients and/ or caregivers, meeting minutes, memos, reports etc.
- Assist with procurement activities and maintain appropriate records.
- Verify monthly attendance records and prepare billing information for Finance
- Perform data entry and submit required trackers or reports to funding agencies and partner organisations, including the monthly status tracker to AIC.
- Respond to general enquiries from clients, caregivers and other stakeholders.
- Maintain inventory and fixed asset records.
- Support centre-based and home-based administrative processes, including issuing receipts for client payments via email e-advice, following up on monthly ageing matters from Finance, and responding to payment-related queries where required.
- Submit the monthly staff allowance or claims to Payroll by the 7th of each month for the previous month’s work, with effect from October 2026.
- Support the implementation and monitoring of centre-based and home-based operational processes and administrative workflows.
- Provide administrative support for staff training and development initiatives, including On-the-Job Training (OJT), where required.
- Assist with data collection, administrative tracking and records of key projects in the centre-based and home-based services.
- Provide ad-hoc operational support where required to ensure smooth centre-based and home-based service delivery.
- Participate in quality improvement initiatives and support yearly internal and external audits, including preparation of relevant administrative records and supporting documents.
Job Requirements
- Possess a Diploma or Degree in Business or other relevant disciplines
- 2-5 years of administrative or operations experience preferred.
- Experience in healthcare, community care, eldercare, rehabilitation, disability, or social service sectors is advantageous.
- Familiarity with government-funded services and community care programmes is preferred.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Experience with data reporting and dashboard preparation.
- Ability to analyse operational statistics and trends.
- Familiarity with CRM, care management systems, or electronic medical record systems is advantageous.
- Strong organisational and multitasking skills.
- Good interpersonal and communication abilities.
- Able to work independently while supporting multidisciplinary teams.
- Attention to detail with strong documentation skills.
- Problem-solving and process improvement mindset.
- Comfortable managing multiple stakeholders and timelines.



