The posting
Role Overview
The Server / Floor Captain / Waiter is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations.
Key Responsibilities
Guest Service
- Provide warm, friendly, and attentive service to all guests
- Present menus, explain dishes, and make recommendations confidently
- Take accurate food and beverage orders and relay them to the kitchen/bar
- Serve food and drinks promptly and according to service standards
- Handle guest feedback or complaints professionally and escalate when necessary
Floor Operations
- Ensure tables are properly set up and maintained throughout service
- Monitor assigned section to ensure smooth flow and guest satisfaction
- Assist in coordinating with kitchen and bar teams for timely service
- Maintain cleanliness and hygiene standards across the dining area
- Support opening and closing duties (mise en place, cleaning, stock checks)
Sales & Upselling
- Upsell menu items, specials, and beverages to maximise revenue
- Be knowledgeable about menu offerings, ingredients, and promotions
Additional Responsibilities (For Floor Captain)
- Supervise and guide junior service staff during shifts
- Allocate sections and manage service flow on the floor
- Ensure service standards and SOPs are consistently followed
- Act as the point of contact between management and service team
- Assist in training and onboarding new staff
Requirements
- Prior experience in F&B service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Team player with a positive attitude
- Good grooming and professional presentation
- Willingness to work midnight shifts, weekends, and public holidays



