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Open nowPosted today

Senior / Operations Officer (Bukit Panjang Interchange)

MyCareersFuture93,320 open roles

Pay
SGD 1,940 – SGD 3,430 a month
Where
Central, Singapore
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Your applicationOpen nowSenior / Operations Officer (Bukit Panjang Interchange)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

9.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.1%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

Responsibilities

  • Assist in the daily operations of the interchange and ensure that buses and Bus Captains are optimally deployed and operating according to schedule
  • Monitor attendance of Bus Captains and ensure that they comply with all rules and regulations set out by the Company and the authorities
  • Schedule group sharing session / training whenever necessary and to monitor progress
  • Staff engagement pertaining to work related issues, company policies or feedbacks
  • Be the custodian for staff welfare and work out initiatives to improve welfare of staffs.
  • Attend to customer’s enquiries, feedback and perform service recovery and crowd control
  • Ensure that security personnel and cleaners are deployed at premises according to the schedule provided
  • Ensure adherence to Standard Operating Procedure, work instructions, call handling and service standards
  • Perform mystery audits at interchanges on people, processes and infrastructure
  • Submit daily checklist on the first / last parade check of premise
  • Assist commuters to board the bus if necessary
  • Assist in generating ad hoc reports

Qualifications & Work Experience

  • Candidate should possess at least a NITEC in any field or equivalent
  • At least 1 year of working experience in a related field is required
  • Proficient in Microsoft Office
  • Good customer service skills

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.

As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

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