The posting
Join our field services team as a Senior Service Engineer (UPS) and play a key role in keeping customer operations safe, reliable, and efficient. You'll work hands-on with advanced systems, solve real-world technical challenges, and build lasting customer relationships.
What will you do?
- Install, commission, and maintain customer systems according to established procedures and safety standards
- Create accurate technical documentation and service reports that support quality and compliance
- Provide technical support and training to customers on UPS.
- Perform on-site maintenance, repairs and installations of UPS systems.
- Maintain accurate records of work performed, including service reports and maintenance logs.
- Stay up-to-date with industry developments and new technologies.
- Adhere to safety protocols and procedures when working with electrical equipment.
- Engage with customers to understand their needs and identify opportunities for additional support
- Conduct routine maintenance and inspections to ensure equipment is functioning optimally.
What are the key skills we are looking for?
- Active Listening — developing level; understanding customer concerns and translating them into actionable service responses
- Customer Support — foundational level; delivering responsive service that builds trust and satisfaction
- Maintenance and Repair — developing level; executing routine and corrective maintenance to ensure system reliability
- Problem Solving — developing level; diagnosing technical issues and implementing effective solutions onsite
- Safety Standards — developing level; adhering to protocols that protect you, customers, and equipment
- Technical Documentation — developing level; recording service activities accurately for compliance and continuity
- Time Management — developing level; prioritizing tasks to meet service commitments efficiently
What qualifications will make you successful?
- Bachelor's degree / Diploma in Electrical Engineering, Electronics, or a related field.
- Minimum 5 years of experience in electrical and UPS maintenance, repair, and installation.
- Strong knowledge of UPS systems, power quality equipment and electrical distribution systems.
- Excellent troubleshooting and problem-solving skills.
- Customer-focused approach with strong interpersonal skills and professionalism in the field
- Resilience and flexibility to adapt to changing conditions and solve problems independently
- Attention to detail that ensures every task meets quality and safety expectations
- Eagerness to develop technical expertise and grow within a dynamic services environment
- Experience in leading project commissioning and execution in collaboration with consultants, contractors and vendors ensuring timely delivery and compliance with project requirements
What's in it for me?
- Comprehensive technical training and ongoing development opportunities
- Variety and challenge working across different customer sites and technologies
- Career advancement potential within a global services organization
- Collaborative team environment committed to safety, excellence, and your success
Bring your technical skills and customer focus to a team that's ready to support your growth!



