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Open nowPosted today

Service Delivery Director - GCC/GCC+ (AWS)

MyCareersFuture99,426 open roles

Pay
SGD 10,000 – SGD 14,000 a Monthly
Where
North-East, Singapore
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Your applicationOpen nowService Delivery Director - GCC/GCC+ (AWS)MyCareersFuture · North-East, Singapore

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

Service Delivery Leadership & Governance

  • Provide overall leadership for service delivery across multiple government accounts under the GCC and hybrid infrastructure environment.
  • Define, implement, and enforce service governance frameworks in alignment with GovTech’s ICT standards, IM8, and Ministry-level SLAs.
  • Lead the end-to-end delivery lifecycle—covering incident, problem, change, and release management—ensuring consistent adherence to service protocols and escalation paths.
  • Establish and maintain robust “maker-checker” and audit-ready processes to ensure accountability and compliance.

Stakeholder & Agency Engagement

  • Serve as the senior point of contact for agency CIOs, IT Heads, and GovTech cluster leads, ensuring transparent communication and proactive escalation management.
  • Conduct monthly and quarterly service reviews (QSRs) with agencies, highlighting operational performance, incident trends, remediation status, and improvement plans.
  • Partner with GovTech and internal delivery teams to ensure alignment of service outcomes with national digital strategies and agency transformation goals.
  • Build trusted executive relationships, providing strategic advisory on automation, observability, and cybersecurity readiness.

Operational Excellence & Service Transformation

  • Drive automation and AIOps adoption (e.g., observability dashboards, ShipHat initiatives) to reduce manual workload and improve incident detection and response time.
  • Oversee cloud service stability, cost optimization (FinOps), and compliance tracking across AWS GCC and Azure GCC platforms.
  • Ensure continuous service improvement (CSI) initiatives, leveraging ITSM tool integration (e.g., ServiceNow, Streams) for unified service visibility and SLA reporting.
  • Champion structured governance on change freeze windows, security patching, and log review compliance (ABLR).

People & Resource Leadership

  • Lead and mentor Service Delivery Managers (SDMs), Technical Leads, and Engineering Teams, fostering operational discipline, knowledge retention, and workforce motivation.
  • Oversee workforce clearance planning, on/off-boarding, and knowledge transfer (KT) activities to ensure business continuity and compliance with security clearance requirements.
  • Drive resource planning and backfill readiness, ensuring adequate coverage across multiple GCC environments and critical agency workloads.
  • Promote a One LPS (or equivalent) culture that emphasizes collaboration, accountability, and service excellence.

Governance, Risk & Compliance

  • Ensure all operations comply with IM8, ISO 27001, GovTech directives, and internal audit requirements.
  • Partner with Cybersecurity teams to review security posture, manage vulnerability remediation, and support incident response readiness.
  • Maintain audit-ready documentation for SLA evidence, SOPs, KT records, access matrices, and change approval records.
  • Proactively identify and mitigate potential single points of failure (SPOF) and operational risks.

Financial & Performance Management

  • Manage service contract financials, including forecasting, cost allocation, and TCV optimization.
  • Monitor and report service KPIs, SLAs, and compliance metrics to senior management and agency stakeholders.
  • Identify and drive opportunities for cost efficiency through automation, shared service delivery, and workload optimization.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related discipline; advanced degree preferred.
  • Experience: Minimum 10 years of IT service delivery management experience, with at least 5 years leading large-scale managed services or cloud operations within the Singapore Government or regulated sectors.
  • Proven success managing GovTech contracts, IM8-compliant environments, and multi-agency service portfolios.

Technical & Process Competencies

  • Deep understanding of AWS GCC, Azure GCC, and hybrid cloud architectures, including associated monitoring tools (CloudWatch, Azure Monitor, Grafana) is a must.
  • Strong command of ITIL, ISO 20000, and ISO 27001 frameworks, with working knowledge of DevSecOps, AIOps, and FinOps practices.
  • Familiarity with GovTech systems such as Streams, ServiceNow ITSM, ABLR, and CTS processes.
  • Strong track record in service automation, observability, and structured change management under government compliance.

Leadership & Soft Skills

  • Strategic leader with strong stakeholder management, executive communication, and crisis management capabilities.
  • Adept at balancing cybersecurity and operational agility in compliance-driven environments.
  • Excellent negotiation, presentation, and client engagement skills with a proactive, solution-oriented mindset.
  • Collaborative and empathetic leadership style, able to inspire teams through vision, structure, and accountability.
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