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Open nowPosted yesterday

Service Delivery Manager

MyCareersFuture92,121 open roles

Pay
SGD 9,500 – SGD 12,000 a month
Where
East, Singapore
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Your applicationOpen nowService Delivery ManagerMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted yesterday

MyCareersFuture median: 3 days open

The posting

We are looking for an SDM, and the scope of your role will be below

  • The Service Delivery Manager has a key role in the management and control of the support chain, and guarantees the application and efficiency of the escalation process.
  • Manages the prioritization of actions according to the SLAs.
  • Supervises the support teams and acts as the central point for all internal and external support teams, coordinating the actions of the various escalation groups.
  • Supports the Incident Manager and the Problem Manager by controlling incidents, problems and ongoing changes. Organizes meetings with the different application third-party contractors, establishes the reports and follows up on the action plans.
  • Organizes regular meetings with the team to analyze the previous month's results and decide on corrective or preventive measures where necessary. Presents an action plan to the monthly Steering Committees.
  • As team leader, is in charge of maintaining and developing the team's skills. Analyses needs, then requests and defines the final training plan. Ensures the motivation of team members.
  • Relies on the resources of the NEURONES rear base to optimize the services.
  • Monitoring: manager of the global user support chain.
  • Works closely with the regional and central teams in Europe to support the 24x7production and integration environment.

Technical skills

  • Degree in Computer Engineering, Computer Science or Information Technology
  • Experience in Data Integration Technology such as API, ETL, ELT, ESB
  • Experience with both production support (and Application Maintenance Services) and development activities
  • ITIL certified
  • Experience working in Sprint and Agile methodology
  • Experience in Incident Management and/or Problem Management
  • Experience performing and coordinating RCA and trend analysis, using established Incident Management techniques
  • Proven ability to manage a multicultural team of 10 to 20 people in Asia
  • Fluent English with excellent written and spoken communication skills
  • Experience in a luxury retail environment is a plus
  • Strong interpersonal and problem resolution skills, with the ability to lead a team with empathy and assertiveness
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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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