The posting
Job description
About the role
We are looking for an experienced ACMV Service Manager to lead and manage the overall operations and business performance of our Service Department.
Key responsibilities
- Lead and manage the Service Department including supervisors, technicians and service support staff.
- Plan manpower, job allocation, scheduling and resources to ensure efficient service delivery.
- Monitor departmental revenue, costs, gross margin, productivity and overall profitability.
- Establish and monitor departmental KPIs and staff performance.
- Possess sufficient ACMV technical knowledge to understand customers' requirements, assess service issue and provide direction to the technical team.
- Develop new business opportunities including maintenance contracts, repair works, replacement works and ACMV upgrading projects.
- Improve departmental procedures, documentation, reporting and workflow.
- Report departmental performance, sales pipeline and operational issues to Management.
About you
- Diploma/Degree of Mechanical or Electrical Engineering, Building Services, Business Management or its equivalent.
- Minimum 5 years of relevant experience in ACMV service.
- Strong business administration and operational management.
- Strong leadership, organizational, analytical and communication skills.



