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Open nowPosted 3 days ago

Service Operation Supervisor

MyCareersFuture93,320 open roles

Pay
SGD 4,000 – SGD 5,000 a month
Where
Singapore
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Your applicationOpen nowService Operation SupervisorMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

9.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.1%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted 3 days ago

MyCareersFuture median: 7 days open

The posting

Service Operations Supervisor

Location: Waterloo Employment Type: Full-time Department: Operations Reports To: F&B Director

Position Overview

We are seeking a dedicated and detail-oriented Service Operations Supervisor to oversee the frontline service team and ensure service standards are consistently met. The ideal candidate will provide hands-on leadership, support daily operations, uphold service quality, and assist in achieving operational efficiency across all service areas.

Key Responsibilities

  • Supervise and support daily service operations to ensure smooth and efficient workflow.
  • Lead, coach, and evaluate service crew members to maintain high performance and professional service standards.
  • Implement and enforce company policies, procedures, and service protocols.
  • Assist in staff scheduling, workforce planning, and task delegation.
  • Monitor customer service delivery and handle escalated customer concerns professionally.
  • Conduct routine checks on service quality, cleanliness, safety, and compliance with operating standards.
  • Coordinate with kitchen, operations, and management teams to facilitate seamless service flow.
  • Assist in onboarding, training, and continuous development of service staff.
  • Prepare shift reports and provide insights on operational performance, issues, and improvements.
  • Support inventory monitoring, stock handling, and proper use of equipment and resources.

Qualifications

  • Minimum 2–3 years of experience in a supervisory or team leader role within service, hospitality, or restaurant operations.
  • Strong leadership, communication, and interpersonal skills.
  • Solid understanding of service management, customer dispute handling, and operational workflows.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Basic knowledge of food safety and workplace safety standards (preferred).
  • Strong problem-solving skills and a proactive approach to operational challenges.
  • 6 working days, shift work inclusive weekends, midnight, and public holidays.

What We Offer

  • Competitive salary and performance-based incentives
  • Opportunities for career growth and leadership development
  • Employee benefits and meal provided
  • Supportive and structured work environment
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Why it works

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