The posting
Key Responsibilities
· Process member accounts for settlements for resignations, retirements, and deceased members.
· Handle claims administration and liaise with members, beneficiaries and lawyers.
· Manage arrears and defaulting accounts, including follow-up, repayment arrangements, and reconciliations.
· Coordinate with debt collection agencies and legal firms on recovery matters.
· Administer insurance matters, including premium reconciliations and claims submissions.
· Prepare and maintain accurate records, reports, and management information.
· Ensure compliance with PDPA and organisational policies.
· Maintain timely and accurate storage and archival of records and documents in accordance with data policy.
· Handle member enquiries and perform other administrative duties as assigned.
Requirements
· Diploma in Business Administration, Finance, Accounting, or a related field.
· Preferably 2 years of relevant experience in settlements, claims, collections, or administration.
· Good communication, interpersonal, and negotiation skills.
· Strong attention to detail and ability to work independently.
· Proficient in Microsoft Office applications.
This is a 3-year contract post.



