The posting
Job Description
Position: Food & Beverage Supervisor
- Supervise and coordinate daily restaurant operations to ensure smooth and efficient service.
- Monitor staff performance and ensure employees follow company policies, service standards and operating procedures.
- Assign daily duties and work schedules to service crew and other restaurant staff.
- Ensure high standards of customer service, handle customer feedback and resolve complaints professionally.
- Monitor food quality, service quality and cleanliness of the dining area and service stations.
- Ensure compliance with food hygiene, workplace safety and food safety requirements.
- Monitor inventory levels, check stock availability and assist with ordering and stock control.
- Assist in monitoring daily sales, cash handling and payment transactions.
- Train new employees and guide staff on service procedures and operational standards.
- Report operational issues, staff matters and customer feedback to the restaurant manager.
- Assist in achieving sales targets and improving operational efficiency.
- Perform other duties as assigned by management.
Job Requirements
- Minimum 2 years of relevant experience in the food and beverage industry, preferably in a supervisory role.
- Good knowledge of restaurant operations, customer service and service standards.
- Good communication, leadership and staff management skills.
- Ability to handle customer complaints and resolve operational issues effectively.
- Knowledge of food hygiene, sanitation and workplace safety practices.
- Able to manage staff schedules and coordinate daily restaurant operations.
- Responsible, organised and able to work independently as well as in a team.
- Willing to work shifts, weekends and public holidays when required.



