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Open nowPosted today

Support Engineer

MyCareersFuture90,627 open roles

Pay
SGD 2,200 – SGD 3,000 a month
Where
West, Singapore
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Your applicationOpen nowSupport EngineerMyCareersFuture · West, Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

Company Overview

Koomi is a leading Singapore enterprise F&B tech company providing integrated POS, digital payments, and omnichannel solutions to top restaurant and hospitality brands. Supporting 1,500+ outlets, Koomi drives operational efficiency and customer experience through technology.

Job Summary

Join Koomi’s technical support team to provide hands-on assistance with POS systems, troubleshoot technical issues, support merchant onboarding, and help improve service delivery for enterprise F&B clients.

Responsibilities

  • Provide technical support to merchants using Koomi’s POS systems, software, and hardware to ensure smooth operations
  • Troubleshoot and resolve technical issues via phone, remote support, and onsite visits to minimize downtime
  • Assist with installation, configuration, testing, and deployment of POS systems and peripherals for new and existing clients
  • Support onboarding, setup, and implementation of new merchant accounts to enable seamless system adoption
  • Diagnose and fix software, hardware, networking, and connectivity problems to maintain system reliability
  • Record, track, and follow up on support tickets to ensure timely resolution and customer satisfaction
  • Escalate complex technical issues to specialized technical or product teams for expert handling
  • Coordinate with internal teams to enhance service delivery and improve customer experience
  • Guide merchants on system functionality, troubleshooting steps, and best practices to empower user independence
  • Assist with system upgrades, maintenance, and other technical support activities to keep systems current and stable

Required competencies and certifications

  • ITE (NITEC/Higher NITEC) or Diploma in Information Technology, Computer Science, Computer Engineering, Information Systems, or related fields
  • Basic understanding of computer hardware, software, operating systems, and networking fundamentals
  • Good communication and interpersonal skills to effectively support and guide merchants
  • Customer-oriented mindset with a passion for problem-solving and helping others
  • Ability to work independently and collaboratively in a fast-paced environment
  • Willingness and ability to provide onsite support at merchant locations when required

Preferred competencies and qualifications

  • Familiarity with POS systems, SQL, HTML, PHP, or basic programming knowledge is an advantage but not required

Other Information

Why Join Koomi?

  • Gain hands-on experience in IT support, enterprise software, and business technology solutions
  • Work with established F&B brands and support their daily operations
  • Exposure to POS technology, digital payments, fintech, and integrated merchant solutions
  • Receive practical training and guidance from experienced technical and operations teams
  • Opportunities for career growth into senior technical support, implementation, product operations, or other tech roles
  • Join a growing group as part of Koomi and the wider Finyx Platforms ecosystem

Join Our Team If you are passionate about technology, enjoy solving problems, and want to build a career in IT, apply now to start your technology career with Koomi and Finyx Platforms!

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