The posting
Responsibilities:
IT Infrastructure, Systems and Security
- Maintain Microsoft servers, networks, Wi-Fi, VPN, firewalls, switches, and internet connectivity.
- Install, configure, and troubleshoot computers, printers, mobile devices, and related IT equipment.
- Administer Microsoft 365,Windows, user accounts, licences, shared folders, and access permissions.
- Maintain system updates, backups, recovery, and other cybersecurity controls.
- Support CCTV, PABX, door access, meeting-room AV systems, and other office technology.
- Maintain IT asset records and system documentation, and coordinate vendors, purchases, and IT projects.
User and Application Support
- Log, prioritise, and resolve user requests for hardware, software, network, email, and system issues.
- Complete IT setup and access administration for employee onboarding and offboarding.
- Support Company applications, including the Document Management System and e-Commerce portal.
- Administer approved user access and conduct basic user training and system guidance.
- Support regional IT activities and ISO internal audits when assigned.
Technology Improvement and Professional Development
- Keep abreast of relevant technologies and recommend practical improvements to security, reliability, and productivity.
Requirements:
- Diploma or Degree in Information Technology, Computer Studies or a related discipline.
- At least 3 years of relevant experience in IT infrastructure, hardware, server and network support.
- Hands-on experience supporting and troubleshooting Windows and macOS systems, desktops, laptops, servers, printers and network equipment.
- Familiar with Windows Server, Microsoft 365, LAN/WAN, Wi-Fi, VPN, firewalls, routers and switches.
- Experience with CCTV, PABX and door access systems will be an advantage.
- Strong troubleshooting and analytical skills.
- Good communication and interpersonal skills.
- Able to work independently and coordinate effectively with users and vendors.



