The posting
At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.
We’re all in, are you?
Join EY and shape your future with confidence.
The Opportunity:
We are seeking an experienced Technology Consultant to lead large-scale business and technology transformation initiatives for telecommunications clients. The ideal candidate will combine strong consulting, stakeholder management, and program delivery capabilities with deep expertise in OSS/BSS transformation, CRM modernization, enterprise integration, and digital transformation programs.
This role will work closely with senior business and technology stakeholders to define transformation strategies, shape future-state operating models, and oversee end-to-end delivery of complex transformation initiatives that drive operational efficiency, customer experience improvements, and business growth.
Key Responsibilities:
- Partner with business and technology stakeholders to define digital transformation strategies, roadmaps, and business cases aligned with organizational objectives.
- Lead business analysis activities, requirements gathering, process assessments, and future-state solution design across complex transformation programs.
- Facilitate workshops with executive and operational stakeholders to drive alignment on business priorities, transformation objectives, and solution outcomes.
- Advise clients on business process optimization, customer experience enhancements, and operating model transformation initiatives.
- Lead the design of scalable OSS/BSS and digital platform solutions across CRM, billing, provisioning, order management, customer service, and network ecosystems.
- Translate business requirements into technology-enabled solutions that support enterprise-wide transformation objectives.
- Collaborate with solution architects and technical teams to ensure integration, scalability, security, and operational readiness of proposed solutions.
- Drive enterprise integration initiatives involving CRM, billing, provisioning, and downstream operational systems.
- Manage end-to-end delivery of business and technology transformation initiatives from strategy and design through implementation, testing, deployment, and hypercare support.
- Establish program governance structures, delivery frameworks, risk management processes, and reporting mechanisms.
- Manage project scope, timelines, budgets, dependencies, risks, and stakeholder communications.
- Ensure successful execution of Agile and Waterfall delivery methodologies based on project requirements.
- Build and maintain strong relationships with client executives, business leaders, program sponsors, and technology teams.
- Lead cross-functional and geographically distributed teams to deliver complex transformation programs.
- Manage stakeholder expectations, resolve delivery issues, and drive decision-making through steering committees and governance forums.
- Coach and mentor consultants and delivery teams, fostering a culture of collaboration, continuous improvement, and high performance.
Required experience:
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
- 10+ years of experience in technology consulting, digital transformation, business analysis, or program delivery roles.
- Proven experience leading large-scale transformation programs within the telecommunications industry.
- Strong experience across OSS/BSS platforms, CRM transformation, enterprise integration, and digital customer journeys.
- Demonstrated expertise in business process transformation, solution design, requirements analysis, and stakeholder management.
- Experience managing complex programs involving multiple workstreams, vendors, and business stakeholders.
- Strong understanding of Agile and Waterfall delivery methodologies.
- Experience working with Salesforce CRM and telecom digital transformation programs.
- Knowledge of TM Forum frameworks and telecommunications business processes.
- Experience in Lead-to-Cash, Order-to-Cash, Customer Service, Product Management, Billing, and Provisioning domains.
- Experience with data migration, system modernization, and enterprise platform transformation initiatives.
- Project Management certifications (PMP, PRINCE2, Agile, Scrum) are advantageous.
- Strong leadership and people management capabilities.
- Excellent client-facing consulting and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication, presentation, and facilitation skills.
- Ability to influence senior executives and drive strategic decision-making.
- Proven ability to manage competing priorities in a fast-paced consulting environment.
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
All in to shape the future with confidence.
