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Open nowPosted today

Telemarketing Executive cum Customer Service Officer

MyCareersFuture93,320 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowTelemarketing Executive cum Customer Service OfficerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.1%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

Key Responsibilities

  • Provide excellent customer service through phone, email, and other communication channels, ensuring a positive customer experience at all times.
  • Attend to customer enquiries, bookings, pre- and post-consultation enquiries, feedback, and complaints promptly and professionally, providing accurate and timely responses.
  • Greet and attend to customers with a friendly and professional demeanour, creating a welcoming environment.
  • Handle incoming calls and assist customers with appointment scheduling, registration, and enquiries about the company’s products, services, pricing, and promotions.
  • Conduct outbound telemarketing calls to assigned leads to introduce and promote the company’s products and services, generate sales opportunities, and achieve assigned sales targets.
  • Follow up proactively with prospective and existing customers, arrange appointments, and maximise lead conversion within the stipulated timeline.
  • Achieve daily, weekly, and monthly targets for outbound calls, follow-ups, appointment setting, and sales conversion.
  • Monitor daily appointment bookings to ensure smooth operations, sufficient customer flow, and adequate staffing arrangements.
  • Coordinate with internal teams to resolve customer issues, fulfil requests, and ensure timely service delivery.
  • Handle customer registration, financial billing, cashiering, and other front-desk administrative duties accurately.
  • Maintain accurate and up-to-date customer records, files, call logs, follow-up activities, and lead statuses in the relevant systems.
  • Maintain up-to-date knowledge of the company’s products, services, pricing, promotions, and operational procedures.
  • Monitor and manage inventory levels, including retail products and operational supplies, and arrange purchases when necessary.
  • Maintain the cleanliness, tidiness, and organisation of the front desk and customer service areas, ensuring compliance with safety and hygiene standards.
  • Perform regular customer follow-ups to maintain customer relationships, encourage repeat visits, and enhance customer satisfaction.
  • Adhere to company policies, standard operating procedures, and data confidentiality requirements.
  • Assist with day-to-day operations and perform other ad hoc duties as assigned by the supervisor or management.

Requirements

-Good verbal communication and interpersonal skills.

-Confident and professional telephone manner.

-Customer-oriented and persuasive approach.

-Strong follow-up and organizational skills.

-Basic computer skills is a must.

-Previous telemarketing, telesales, or customer service experience is preferred.

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One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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