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Open nowPosted 8 days ago

User and Client Support Operations (Monica AI)

MyCareersFuture91,045 open roles

Pay
SGD 4,000 – SGD 7,000 a month
Where
Central, Singapore
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Your applicationOpen nowUser and Client Support Operations (Monica AI)MyCareersFuture · Central, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 8 days ago

MyCareersFuture median: 1 days open

The posting

About Manus AI Monica is an all-in-one AI assistant product under Manus, helping users with a wide range of everyday tasks — from searching and reading to writing, translating, and creating. Built to be practical and reliable, Monica is designed to seamlessly fit into how people work and live.

Key Responsibilities:

  • Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
  • Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution;
  • Organize customer feedback and assist in optimizing service processes;
  • Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Required Qualifications:

  • Poly diploma and equivalent education or above(fresh graduates are welcomed to apply);
  • Familiar with email processing procedures, with good written communication skills;
  • Good communication skills and service awareness;
  • Proactive with strong learning ability;

Preferred Qualifications:

  • Prior experience in customer service or user operations;
  • Familiarity with AI or SaaS products;
  • Experience with customer support or ticketing systems;
  • Basic data analysis and reporting skills;
  • Ability to work in a fast-paced, cross-functional environment.

Monica is an AI product, where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!

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