The posting
We are looking for a highly organised, dependable, and proactive Vendor Communications Executive who communicates clearly and is comfortable taking ownership of day-to-day coordination. You should be responsive and attentive to detail, able to manage multiple deadlines and requests calmly, and confident communicating tactfully with both vendors and internal teams. As we are a lean team, we are also seeking someone who takes initiative and is willing to step in and support the wider team when needed. Working closely with the Vendor Communications Lead and events team, you will help ensure that vendors receive timely, accurate information and support throughout their participation in Boutiques, from registration and event preparation through to event days.
Key Responsibilities
Vendor Communications & Coordination
- Serve as a day-to-day point of contact for participating vendors via email, WhatsApp, and phone calls
- Respond to vendor enquiries with clear and accurate information on event requirements, deadlines, procedures, and arrangements
- Manage reminders and follow-ups for registrations, forms, payments, submissions ,and other event requirements
- Check in with vendors at key stages of event preparation and follow through on outstanding matters
- Escalate enquiries or issues requiring further input to the appropriate team member
- Support online vendor onboarding sessions and respond to vendor queries
- Maintain friendly, professional, and timely communication throughout the vendor journey
Event Preparation & Administration
- Prepare and manage JotForm forms and submissions
- Maintain accurate vendor information, records, and Excel trackers
- Monitor outstanding vendor requirements and proactively follow up with vendors
- Assist with taking meeting minutes, task tracking, and follow-ups arising from team discussions
- Support the wider team with general event coordination
Event-Day Support
- Support the Vendor Communications Lead with vendor communications during event days.
- Contact vendors regarding outstanding requirements, operational matters, and event-day arrangements
- Assist with general vendor queries and direct operational issues to the relevant team members
- Provide general on-site support to ensure smooth vendor coordination throughout the event
Partner & Supplier Coordination
- Liaise with event partners, suppliers, and other stakeholders when required
- Coordinate the sharing of relevant information between vendors, suppliers, and the internal team
- Support vendor-related operational requirements and follow-ups
Skills & Requirements
- Strong written and spoken English with the ability to communicate clearly and tactfully
- Confident communicating with different stakeholders via email, WhatsApp, and phone calls
- Highly organised and detail-oriented, with strong administrative and coordination skills
- Able to manage multiple tasks, deadlines, and follow-ups simultaneously
- Proactive and friendly
- Comfortable working independently while keeping the team informed
- Proficient in Google Sheets and Docs
- Familiar with Jotform, Canva, Figma, and Shopify
- Comfortable learning and working with new systems and digital tools
- Previous experience in events, customer service, administration, or a similar role is preferred



