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Open nowPosted today

Vice President, Client Service (Vietnam)

MyCareersFuture99,426 open roles

Pay
SGD 8,000 – SGD 13,000 a month
Where
Central, Singapore
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Your applicationOpen nowVice President, Client Service (Vietnam)MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

We’re seeking a future team member for the role of Vice President, Client Service (Vietnam) to join our Global Payments & Trade APAC team. This role is located in Singapore.

In this role, you’ll make an impact in the following ways:

  • Lead strategic client service for Vietnam, serving as the senior escalation point and driving executive-level communications, Service Reviews aligned to SLAs and client outcomes.
  • Manage Premium clients based in Vietnam to elevate the client experience for a differentiated service with consultative approach for this client segment.
  • Conduct regular client calls to strengthen relationships, understand client needs, and act as a trusted advisor in delivering service excellence.
  • Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
  • Orchestrate cross-functional partnerships and regional coverage (APAC), collaborating with Product, Operations, Technology, Implementation, and Sales to streamline end-to-end client journeys and standardize best practices.
  • Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
  • Drives and plans service initiatives such as Service Account Plan and Service Reviews
  • Champion digital enablement and process transformation across transaction banking (FX, Payments, Trade Finance, Cash Management), increasing STP, reducing defects, and improving turnaround times.
  • Supports multiple geographies (when required) and client accounts across APAC

To be successful in this role, we’re seeking the following:

  • Bachelor’s degree or the equivalent combination of education and experience is required.
  • 10+ years of relevant product/financial experience in banking or client service
  • Fluent in business Vietnamese, written and conversational. Fluency in another Asian language is an added advantage to cover our APAC client segments.
  • Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
  • Possess excellent interpersonal skills and positive attitude.
  • Strong analytical skills and detail-oriented. Consultancy or data analytics skills are added advantage to manage transformation initiatives.
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