The posting
Job Responsibilities
- Oversee the day-to-day operations of our Singapore e-commerce fulfilment warehouse, including receiving, inspection, put-away, picking, packing, dispatch, returns and stocktaking.
- Maintain the WMS and ensure inventory records are accurate. Investigate stock discrepancies, improve storage planning and reduce inventory losses.
- Liaise with cross-border e-commerce clients, resolve order issues and customer complaints, and prepare warehouse operations reports.
- Supervise part-time and local warehouse staff. Develop SOPs and monitor productivity and service turnaround times.
- Coordinate with freight, customs clearance and transport providers. Plan inbound schedules and manage operating costs.
- Maintain warehouse safety and 5S standards. Track warehouse KPIs and recommend improvements.
Requirements
- Diploma or higher qualification. A background in supply chain, logistics or international trade is preferred.
- At least 3 years of hands-on experience managing an overseas warehouse for cross-border e-commerce, preferably in Southeast Asia or Singapore.
- Proficient in WMS and Microsoft Excel, including pivot tables and formulas for inventory and operations analysis.
- Familiar with cross-border freight, customs clearance and last-mile delivery, with a basic understanding of Singapore warehousing and import compliance.
- Strong written and spoken English and Mandarin, with good communication and team coordination skills.
- Able to work overtime during peak periods and independently handle operational issues. Strong cost awareness is preferred.



