Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 14 days ago

Frame Repairs Lead

myhana18 open roles

Where
Peoria, Il
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFrame Repairs Leadmyhana · Peoria, Il

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on myhana's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. myhana postings stay open a median of 2 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 14 days ago

myhana median: 2 days open

The posting

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is:

Resolve issues and customer inquiries to deliver a premier customer experience. Provide professional and accurate service for escalated repair calls. Act as a resource to team members by coaching, monitoring & fielding questions.

Hours: 11:30AM-8:00PM

Pay: $21.50/Hour

Essential Duties:

  • Provide team leadership by being a role model for performance and morale. Work with Aloha.
  • Provide team support as the first line of contact for employee inquiries, questions, and concerns. Communicate and escalate issues to the supervisor, as appropriate.
  • Review repair tech completed evaluations, repairs, and customer interactions against department quality standards and provide feedback to team members on a regular basis.
  • Resolve customer escalations to deliver a premier customer experience. Ensure a consistent high quality customer experience through resolution coaching and feedback to Repair Technicians.
  • Work closely with repair supervisors on repair quality and quantity standards and assist with department turn time goals.
  • Consistently identify and suggest ways to improve processes, eliminate problems, and maintain an Aloha work environment.
  • Deliver training to new and existing employees to ensure all department standards are met.
  • Serve as referral resource for customer service repair calls including problem resolution.

Other Duties:

  • Provide input on employee reviews with regard to quality and improvements and/or problem areas.
  • Perform other work related tasks as requested or required.

Desired Qualifications

As a guide, indicated below is the preferred education and experience for this position:

High School graduate plus one year of college with a minimum 3.0/4.0 GPA. Minimum of 2 years sunglass repair experience required.

In lieu of education, the following equivalent experience is preferred:

Three years of work experience in a Customer Service Department and or sunglass repair related industry. Minimum of 1 year experience as Maui Jim Sunglass Repair Tech.

Listed below are the particular skills preferred for this position:

  • Ability to work flexible shifts.
  • Ability to coach/motivate others in a positive manner.
  • Excellent communication skills.
  • Detail, problem-solving and logic skills.
  • Pleasant personality.
  • Ability to teach others.
  • Type 40 wpm.

Special Physical Requirements:

  • Ability to communicate in a variety of business settings.
  • Ability to utilize a PC.
  • Ability to utilize a variety of frames repair tools.
  • Ability to work on a computer terminal.
  • Ability to receive incoming/place outgoing phone calls.

Work Shift:

2nd Shift (United States of America)

Special Language Requirement (If Applicable):

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Benefits Included:

  • Low Insurance Premiums on Medical, Dental, and Vision
  • Flexible Spending Accounts
  • Health Savings Accounts (with Company Match)
  • Short Term and Long-Term Disability
  • Voluntary Critical Illness, and Accident Coverages
  • Tuition Reimbursement
  • Paid Paternity and Maternity Leave
  • Paid Time Off
  • Paid Holidays
  • Company Paid Life AD&D Insurance
  • Voluntary Life & AD&D Insurance
  • 401K Match
  • Paid Bereavement
  • Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against myhana's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on myhana's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    myhana's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.