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Open nowPosted 60 days ago

Director, Aftermarket Operations

mymilacron69 open roles

Where
Batavia, OH 45103, USA
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Your applicationOpen nowDirector, Aftermarket Operationsmymilacron · Batavia, OH 45103, USA

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This job: posted 60 days ago

The posting

Milacron is looking for a Director of Aftermarket Operations (US) to join our team in Batavia, OH. In this position, you will be responsible for driving above market revenue growth through exceptional leadership skills in field service and retrofit/rebuild (R&R) management. Scope of role is inclusive of strategy development, value capture project management, digital solution adoption, and sales execution. You will have overall responsibility for the company’s aftermarket operations team, which is a blend of customer-facing activities as well as operational execution. You will have responsibility for the quality and volume of service provided, expanding Milacron’s R&R portfolio, and drive aftermarket growth initiatives for the organization across the United States. The ideal candidate will have significant experience in a manufacturing equipment and service environment. Technical and customer service experience with the repair of capital equipment, such as plastic injection molding, is highly preferred.    Relocation assistance may be provided for those that reside outside of the Greater Cincinnati area. Work You'll Do: 

Drive aftermarket revenue growth through data-driven strategy, digital tools, and AI to increase market share, attachment rates, and margin. Lead and execute aftermarket strategies, offerings, and initiatives in partnership with strategic accounts, regional sales, and marketing. Own and optimize the end-to-end aftermarket quote-to-order process (parts, service, retrofit/rebuild), leveraging automation and AI for speed, accuracy, and scalability. Deliver on Milacron’s Value Creation Plan (VCP) by streamlining processes, improving forecast accuracy, and enhancing customer experience. Provide strong financial leadership, including budgeting, forecasting, pricing/discount governance, and profitability management. Lead, develop, and train high-performing teams; structure effective training programs and ensure strong productivity and resource allocation. Quarterback business-critical and cross-functional projects that improve sales effectiveness, operational efficiency, and revenue generation. Act as the customer advocate by deeply understanding customer needs across the value chain; own NPS and drive continuous improvement in satisfaction and demand. Oversee aftermarket operations including parts forecasting, inventory, warehousing, market intelligence, and working capital optimization. Communicate clearly and consistently with executive leadership on performance, risks, gaps, and strategic needs for the aftermarket business.

Qualifications:

Bachelor’s degree in sales, marketing, business or engineering, Master’s degree preferred Professional experience of 10+ years in a progressively responsible sales management position Demonstrated track record of leading the growth of an aftermarket business; Experience developing and marketing new Aftermarket solutions is desirable Knowledge of technical/industrial equipment, plastics and/or plastics machines is a plus Solid leadership and matrix team management skills are required Experience upgrading teams, processes and systems, and as well as effective problem-solving skills are key Experience with negotiations, scheduling, and project management Proven use of digital strategies to drive expansion of the business

  #LI-AP1 #LI-ONSITE

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