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Open nowPosted 288 days ago

Pilates Studio Reception & Sales Executive

naffco105 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowPilates Studio Reception & Sales Executivenaffco · Dubai, United Arab Emirates

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on naffco's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 288 days ago

The posting

Job Overview

We are seeking a friendly, organised, commercially focused Pilates Studio Reception & Sales Executive to deliver excellent front-of-house service while supporting memberships, bookings, and studio sales. Responsibilities include welcoming clients, managing enquiries, promoting services, and supporting daily studio operations.

Key Responsibilities

  • Welcome clients, visitors, and instructors professionally.
  • Manage reception, enquiries, calls, emails, and social media messages.
  • Explain classes, memberships, packages, private sessions, and studio services.
  • Convert enquiries into bookings, memberships, packages, and other sales.
  • Meet agreed sales, conversion, retention, and service targets.
  • Manage bookings, cancellations, transfers, waitlists, check-ins, memberships, and accounts.
  • Process payments, purchases, refunds, credits, and daily reconciliations accurately.
  • Follow up with prospects, trial participants, inactive members, and clients.
  • Build client relationships and provide personalised support.
  • Coordinate with instructors and management on capacity, bookings, attendance, and client needs.
  • Support onboarding, including registration, waivers, health questionnaires, and studio guidance.
  • Keep reception and client areas clean, organised, and welcoming.
  • Handle feedback and complaints professionally, escalating when appropriate.
  • Support opening, closing, daily operations, and health, safety, and safeguarding compliance.
  • Prepare basic sales, attendance, booking, and operational reports.
  • Perform other reception, sales, customer service, and administrative duties.

Qualifications and Experience

  • Experience in reception, customer service, sales, fitness, wellness, hospitality, leisure, or a similar client-facing role.
  • Pilates, fitness, health club, yoga, wellness, or related experience is advantageous.
  • Ability to deliver excellent service and achieve sales or conversion targets.
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