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Open nowPosted 3 days ago

Loan Workout Officer

nasafcu6 open roles

Where
Upper Marlboro, MD
Work mode
Hybrid
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Your applicationOpen nowLoan Workout Officernasafcu · Upper Marlboro, MD

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  2. 3.6%3 days
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  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 3 days ago

The posting

NASA Federal Credit Union is seeking a Loan Workout Officer to help members navigate financial hardship with practical, policy-aligned solutions. In this role, you will evaluate consumer loan assistance requests, analyze members’ financial circumstances, recommend modification and repayment options, and present well-supported workout solutions to the Loan Review Committee. You will combine sound underwriting judgment, responsive member service, and careful attention to regulatory and Credit Union requirements to manage a loss mitigation portfolio and implement approved solutions.

Essential Duties and Responsibilities: include the following with other duties as assigned.

  • Counsels members and gathers required documentation for hardship assistance requests related to consumer loan products.
  • Evaluates loan status and supporting documentation to prepare appropriate policy-based recommendations for the Loan Review Committee.
  • Presents prepared loan workout options to the Loan Review Committee for approval or denial within approved guidelines.
  • Participates as a member of the Loan Review Committee.
  • Maintains the assigned Loss Mitigation portfolio for consumer loans.
  • Assists members with requests for short- and long-term consumer loan modification options.
  • Contacts members to obtain additional information required for loan review.
  • Resolves member request issues in a timely and professional manner.
  • Completes ability-to-repay analysis and scenario outcome reviews.
  • Uses specialized underwriting knowledge to evaluate loss mitigation applications and complete risk analysis accurately and timely.
  • Analyzes submitted documents and completes the workout sheet for Loan Committee review, clearly presenting the borrower’s financial position and the potential impact of the proposed workout on future payment ability.
  • Utilizes policy guidelines and relevant case information to recommend loss mitigation options, including modifications and repayment plans for consumer loans.
  • Recommends alternative consumer loan workout solutions based on the initial member conversation and the hardship presented.
  • Recommends consumer loan workout options to the Loan Review Committee for final approval.
  • Contacts third-party service providers to order and coordinate required services in a timely manner.
  • Troubleshoots complex member issues, makes recommendations to management, and follows through on approved actions until resolution.
  • Sets up approved loan workout options in the core system.
  • Completes the necessary steps to implement approved loss mitigation options.
  • Signs into the phone queue daily to help the members with questions concerning their request for assistance.
  • Writes routine reports and correspondence.
  • Remains cognizant and adheres to lending industry regulations pertaining to consumer loan modification.
  • Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Education and Experience:

  • Three to five years relevant experience and/or training.
  • Two years’ experience in consumer or mortgage lending.
  • Knowledge of the FDCPA, FCRA, SCRA, MLA as well as any other applicable state/federal laws and regulations.
  • Knowledge of 1st Mortgage, Home Equity or Consumer underwriting.
  • Proficiency with Microsoft Office Outlook, Excel Intermediate level, and Word Intermediate level.

Our Generous Benefit Package Includes:

  • Salary: $65,000 - $87,500 / Annually
  • 401(k) with employer match up to 6% and immediate 100% vesting
  • Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
  • High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
  • Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
  • Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
  • Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
  • Long-term Disability Insurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental Employee and Dependent Life Insurance+
  • Voluntary Short-term Disability Insurance+
  • Remote or Remote / Hybrid work options based on position
  • Life Insurance/AD&D+*
  • Vacation Leave (excluding Outside Loan Officers)
  • Sick and Safe Leave
  • 11 Paid Holidays
  • Education Assistance
  • Employee Referral Bonus*
  • Credit Union Membership Eligible
  • Employee Assistance Program+*
  • Identity Theft Protection (Additional premiums to add family members)+*
  • Pet Insurance
  • Employee Discount Program
  • Remote or Remote / Hybrid work options based on position

Posted: 10.2.2026

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