The posting
Job Description
Senior Business Support Manager, Business Relationships
ExCo-2 Salary – Competitive + excellent benefits Flexible base location – regular travel to London / Glasgow
Following the acquisition of Virgin Money, Nationwide is on a bold journey to build a credible, relationship-led Business Bank, combining strong customer advocacy, deep sector and local knowledge, sustainable growth and disciplined risk management aligned to the benefits of being a modern mutual.
We now have a unique opportunity for an experienced Senior Business Support Manager to join our Business Relationships leadership team. Reporting directly to the Director of Business Relationships, this role sits at the centre of one of Nationwide's most exciting growth agendas, helping to shape and coordinate the future direction of our Business Banking proposition.
Operating across a broad relationship base (Small & Medium Enterprises), you’ll provide strategic support to the Director whilst bringing together people planning, performance reporting, market insight and business management activity across multiple disciplines. Working closely with the Business Relationships leadership team and senior stakeholders across the organisation, you'll help ensure the Business Relationship function remains aligned, informed and focused on delivering exceptional outcomes for customers and colleagues.
You'll be the key point of coordination across the Business Relationships leadership team, helping to connect strategy, execution and governance while providing the insight, structure and oversight needed to support effective decision making. This is a role for someone who enjoys operating at pace, managing complexity and influencing across a wide range of stakeholders without direct ownership of every outcome.
Responsibilities
What you'll be doing
Strategic Portfolio Planning & Coordination • Coordinate portfolio planning, prioritisation and strategic delivery activity across the Business Relationships function • Support the development of portfolio plans, investment priorities and business objectives aligned to the wider Business Banking strategy • Identify dependencies, risks and opportunities across Business Relationships, ensuring the leadership team has clear visibility of priorities and progress
Executive Support to the Director of Business Relationships • Act as a trusted partner to the Director, providing high-quality briefings, analysis, recommendations and executive support • Support leadership forums, governance committees and strategic planning activities • Coordinate key leadership activities, ensuring actions and priorities are effectively managed and communicated • Provide insight and challenge to support informed and timely decision-making
Governance, Risk & Regulatory Coordination • Act as the central point for governance activity across Business Relationships. • Coordinate governance forums (where appropriate), reporting requirements and executive submissions across the team working closely with the Business Controls team • Support Business Relationships leadership team to ensure appropriate regulatory, risk and conduct considerations are reflected within day to day activities
Market, Competitor & Customer Insight • Working alongside the Director & National Performance Director, help develop and maintain a comprehensive view of market trends, competitor activity and evolving customer needs • Working alongside the Director & National Performance Director, bring together insight from internal and external sources to inform discussions and strategic decision-making • Support the identification of future opportunities, emerging risks and proposition enhancements
Commercial & Performance Management • Coordinate performance reporting across the product portfolio, bringing together commercial, customer and operational measures • Help support the National Performance Director to develop management information and executive dashboards in Business Relationships that provide meaningful insight into performance and outcomes • Help support the Director & National Performance Director with portfolio reviews by identifying trends, opportunities and areas requiring intervention • Help track delivery against strategic objectives, business plans and key performance indicators Stakeholder Management & Leadership Collaboration • Build strong relationships across all elements of Business Banking as well as the wider group to include Distribution, Risk, Technology, Operations, Finance and Retail teams • Act as a connector across the Business Banking leadership community, ensuring priorities and messaging remain aligned • Support senior stakeholder engagement through well-structured communication and governance
Change & Transformation Support • Monitor progress against agreed milestones, ensuring key dependencies and risks are understood and addressed • Support the embedding of new capabilities, operating models and ways of working • Help ensure change activity remains aligned to strategic objectives and customer outcomes
Leadership & Team Contribution • Play an active role within the Business Relationships leadership team • Promote a culture of collaboration, accountability, innovation and continuous improvement • Provide leadership and coaching to colleagues where applicable • Contribute to wider Business Banking objectives and strategic priorities
Qualifications
About you
You'll bring significant experience from a Business Banking or Business Management environment, with the ability to support alignment between strategic objectives, commercial priorities and delivery outcomes.
Comfortable operating in a complex, matrix environment, you'll have experience supporting portfolio, programme and project management activity across multiple stakeholders, bringing clarity, pace and focus to competing priorities. You'll be adept at business analysis and requirements gathering, using sound judgement and insight to identify opportunities, solve problems and inform decision making at both a strategic and operational level.
You'll combine strong financial and commercial awareness with highly developed analytical skills, using data analysis, performance metrics and management information reporting to provide meaningful insight, challenge thinking and support effective prioritisation. You'll be comfortable interpreting complex information and translating it into clear recommendations for senior audiences, helping to shape discussions and influence outcomes.
You'll also bring an understanding of regulatory and risk management principles within a financial services environment, ensuring customer, conduct and governance considerations are appropriately reflected in decision making.
We're looking for someone who can see the bigger picture whilst maintaining a sharp focus on delivery, governance and outcomes. You'll have experience supporting change management and implementation activity, helping teams successfully navigate transformation, embed new ways of working and deliver sustainable business improvements.
More broadly, you'll be a credible, commercially minded and collaborative professional who is comfortable influencing senior stakeholders and working across Product, Retail, Risk, Finance, Operations and Technology. You'll bring intellectual curiosity, sound judgement and the confidence to provide constructive challenge, helping ensure the Business Relationships function remains aligned, informed and well-positioned to deliver its strategic ambitions.
About your rewards
We continually review and evaluate our offering to ensure we have a broad range of market competitive benefits available for our colleagues. When you put a lot in, it’s only fair to expect a lot out. So, when you help us do the right thing for our customers, we want to reward you. There are all sorts of employee benefits available at Nationwide, including: • 30 days holiday • Access to private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide.
As a mutual, we’re owned by our members — those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of profit. We put their needs first. Always. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. We are purpose driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
To apply, simply click the ‘Apply Now’ button. Please ensure you attach your CV and complete a few short application questions.
