Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 hours ago

Strategic Customer Success Manager

Natter3 open roles

Where
New York
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowStrategic Customer Success ManagerNatter · New York

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Natter's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Natter postings stay open a median of 27 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 15 hours ago

Natter median: 27 days open

The posting

🗣 Natter harnesses the power of AI and video to give everyone a voice.

In early April 2026, Natter announced its Series A https://www.trynatter.com/blog-posts/natter-raises-23m-to-scale-enterprise-ai-conversation-intelligence. $23M raised to define the enterprise conversation intelligence category.

Natter is already being used by some of the world’s largest companies including ServiceNow, Accenture, Philip Morris, Lego, PwC, Mondelez, Cox Enterprises, SAP, Miro, Deloitte, Synopsys and many more.

Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to, literally, have a say on the most important decisions - ranging from workplace strategy to new product offerings.

We partner with some of the world’s largest and most complex enterprises (Fortune 500 and equivalent), and are currently growing our team from 30 to 60 employees.

THE ROLE

Post a successful Series A raise, we’re growing our CS team. We’re looking for a highly motivated and experienced Strategic Customer Success Manager to help build and retain strong relationships with our Large Enterprise clients. In this role, you will be responsible for ensuring the success and satisfaction of our Enterprise customers by building strong relationships, driving adoption, and identifying opportunities for growth. This presents a fantastic opportunity to play an integral role in building out the CS function from an early stage and accelerate your development as a key leader as we continue to grow.

This is an opportunity to capitalise on the potential we have with some of the world’s largest companies and drive enormous commercial growth as we expand our presence and usage.

What You'll Do:

- Own and nurture strategic customer relationships, ensuring success and long-term value.

- Guide customers through key lifecycle stages, optimizing their experience from onboarding to renewal and expansion.

- Develop and execute strategic success plans, lead quarterly and executive business reviews with key stakeholders to demonstrate value, gather insights, and help customers achieve their goals.

- Identify and drive expansion opportunities, and collaborate with Account Growth to grow accounts based on customer needs.

- Collaborate closely with Product, Marketing, and Solutions teams to ensure a seamless customer experience and align strategies with customer needs.

- Partner with customers to analyze key performance indicators (KPIs), identify trends, and leverage data-driven insights to drive strategic business decisions.

- Advocate for the customer voice internally, influencing product development and fostering a customer-centric culture.

EXPERIENCE:

You might be a good fit if you have:

- 7+ years’ experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting (MBB or equivalent).

- Experience managing strategic accounts with complex stakeholder ecosystems.

- Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts.

- Exceptional presentation, written, and verbal communication skills, with the ability to engage both technical and non-technical audiences.

- Comfortable navigating C-level conversations and facilitating high-impact meetings.

- Strong commercial acumen; able to identify value drivers and influence buying behaviour.

- Strong multitasking and prioritization skills, with the ability to assess and respond to situational urgency effectively.

- Willingness to travel quarterly for customer engagements.

- Experience with SaaS, particularly B2B or vertical software, is a plus.

- Research interests and academic credentials are a major advantage.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Natter's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Natter's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Natter's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.