The posting
This isn't a remote support role, you're building the product shoulder-to-shoulder with the people using it. Navi is already live at major flight schools across the country, and every one of them wants more — dashboards, tools, the workflow features that make their day run better. You're the person who embeds with a customer, learns their operation, and builds exactly what they need, fast.
You're a compulsive builder who can scope and ship end to end on your own — you'd empathize with the customer's needs and show them something working by tomorrow. You don't bring a playbook; you reason from the actual situation and believe any problem can be figured out. You have the run-through-walls grit of a founder, the technical bar of a real engineer, and genuine curiosity about how a flight school runs — because that's where the best features come from. The simplest test: would a chief instructor and an engineer both want you in the trenches?
Every feature you ship makes a customer more committed, and the signal you bring back from the field — the edge cases, the workflow friction, the things nobody thought of — sharpens the whole product. You're not just serving one customer. You're supercharging how fast this company learns.
WHAT YOU'LL DO
- Embed with a customer until you understand their operation extremely well
- Build the dashboards, tools, and features they're asking for, and ship them fast
- Gather field intelligence — user feedback, edge cases, performance data, workflow observations — and bring it back to product and engineering in a way that drives action
- Own the customer relationship on the ground — you are Navi's face at every site you touch
- Work directly with engineering to compress the feedback loop between field reality and product iteration
ABOUT YOU
- You can build and ship an app, dashboard, or internal tool end to end, by yourself — design, code, deploy
- You learn a domain fast and can smoothly own talking to a chief instructor one hour and debugging at your desk the next
- You stay effective when there's no manual, no clear owner, and the requirements keep changing
- You're comfortable embedding with a customer and flexible about travel
- You read a room and build trust fast — customers want you back on site, and you can turn a vague ask into a clear plan they're bought into
NICE TO HAVE
- Familiarity with aviation systems, flight schools, avionics, or defense operations
- Pilot certificate or flight training experience
- Experience working on military installations, flight schools, or in DoW environments
WHY THIS ROLE MATTERS
Navi's technology only matters if it works where it counts — in the cockpit, the briefing room, the ops center. You're the person who makes that happen. Every site you deploy is a new proof point. Every feature you ship makes a customer more committed. Every insight you bring back compounds across the whole product. You close the gap between product and reality — and that's what lets this company scale without breaking.
WHAT YOU'LL GET
- Flight training — earn your pilot's license and work with true domain expertise
- Competitive salary and full travel coverage — flights, lodging
- Impact you can see — work directly with pilots, instructors, and military operators using what you deployed
- A role that scales into field operations leadership as we grow
HOW WE WORK
- Find a way. We don't wait for permission or perfect information. Ideas come from anywhere regardless of title. Figure it out, ship it, iterate.
- Creativity over control. First principles over process. We'd rather have a creative solution that's 80% right today than a perfect one next quarter.
- Update fast. Come in with a hypothesis, throw it away when the data says otherwise. Ego has no place here.
- Intensity with focus. We work hard because the mission demands it. Clarity on what matters is how we make that sustainable.
