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Open nowPosted yesterday

Principal Technology Support Analyst

Navy Federal Credit Union108 open roles

Where
Vienna, VA, United States
Work mode
On site
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Your applicationOpen nowPrincipal Technology Support AnalystNavy Federal Credit Union · Vienna, VA, United States

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Navy Federal Credit Union postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted yesterday

Navy Federal Credit Union median: 4 days open

The posting

Job Description

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsible for providing technical subject matter expertise for an assigned area or team of technical support staff, providing complex operational support. May support staff and serve as escalation point for respective service areas. Responsible for resolving moderately diverse tasks with more complexity under indirect supervision. Key responsibilities include providing escalated support and solutions to complex requests. This role requires strong problem-solving, communication, and organizational skills. At the expert level, the analyst is responsible for leading strategic systems analysis and initiatives and providing technical leadership across projects.

Responsibilities

  • Provide elevated technical support to users or development for technical support staff for complex matters.
  • Develop and maintain accurate training and reference documentation.
  • Guide and mentor a team of technical support staff, ensuring they are well-equipped to resolve customer inquiries effectively and efficiently.
  • Create and implement effective solutions for customers and staff.
  • Anticipate, develop, and maintain support documentation and procedures.
  • Lead in-depth root cause analysis and troubleshooting.
  • Lead teams and task groups for projects and initiatives of large scope and impact.
  • Perform other related duties as assigned.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 7+ years of experience in systems analysis or IT/business support
  • Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines
  • Specialized knowledge and expert understanding of information technology field.
  • Specialized understanding of enterprise systems, terminal knowledge, and IT terminology.
  • Extensive experience in IT operations performance, reliability, and availability metrics.
  • Ability to work independently and collaboratively in a team environment and communicate effectively with stakeholders.
  • Expert research, analytical, and problem solving skills.
  • Strong organizational, planning, and time management skills.
  • Expert skill troubleshooting and resolving technical problems.
  • Expert skill presenting findings, conclusions, alternatives and information clearly and concisely.

Additional Information

Hours:

  • Monday - Friday, 8:00AM - 4:30 PM

Location:

  • 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For® 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld® Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE® Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes® 2025 America’s Best Large Employers
  • Forbes® 2025 America's Best Employers for New Grads
  • Forbes® 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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