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Open nowPosted 63 days ago

Customer Field Technician

nbn81 open roles

Pay
$93,200 a year
Where
Australia
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Your applicationOpen nowCustomer Field Techniciannbn · Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on nbn's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. nbn postings stay open a median of 10 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 63 days ago

nbn median: 10 days open

The posting

Job Expectations

Paid training. Essential industry. Long-term career opportunities.

What nbn offers:

  • Eight weeks of structured, paid training
  • Permanent full-time employment
  • $93,200 per annum (inclusive of superannuation)
  • All tools, equipment and safety gear provided
  • Ongoing learning and development opportunities
  • Career pathways into specialist, senior and leadership roles

Never pictured yourself in telecommunications? No problem. Keep reading.

Many successful nbn Field Technicians began their careers in other industries. Experience may come from trades, construction, utilities, defence, transport, customer service, maintenance, security, technology or other operational environments.

The role is suited to individuals who enjoy hands on practical problem solving, working outdoors, learning new skills and delivering great customer experiences.

The details at a glance

  • Hours: Shifts operate between 7:00am and 7:00pm, typically around 8 hours per day
  • Location: Opportunities available nationally
  • Flexibility: Shift variations may be considered based on business and individual circumstances
  • Training and equipment: Fully provided by nbn
  • Requirements: Australian working rights and a current unrestricted driver's license
  • Closing date: Ongoing opportunities, but please don’t wait to apply

About the role

nbn Field Technicians visit homes and businesses to install, connect, maintain and repair telecommunications infrastructure, helping Australians stay connected to the people, services and opportunities that matter most.

Working independently while supported by experienced leaders and peers, technicians play a critical role in maintaining one of Australia's most important pieces of national infrastructure.

About you

Successful candidates typically demonstrate:

  • Strong problem-solving capability and technical aptitude
  • A commitment to safe work practices
  • Willingness to learn new skills and technologies
  • Confidence working independently and outdoors
  • Excellent customer service and communication skills
  • Experience working with tools, equipment, technical systems or operational processes

Telecommunications experience is not essential. nbn values capability, potential and transferable skills.

If this sounds like you, please apply!

Paid Training and Development

Successful applicants undertake eight weeks of structured, paid training before transitioning into field-based work.

The program combines technical learning, practical experience and capability assessments designed to prepare technicians for success in the field. Ongoing development opportunities continue throughout a technician's career at nbn.

The recruitment process

Nbn is committed to a fair and equitable recruitment process:

  • Apply with your resume only. No cover letter, no selection criteria, and it does not need a single word of telco in it.
  • If successful, you will be contacted for an interview and/or assessment centre, depending on the location you’re applying for.
  • Reference checks, then a criminal history check and a pre-employment medical for the preferred candidate.

Life at nbn

To be part of nbn is to be part of something bigger: building Australia’s network and lifting the digital capability of the nation.

Benefits include:

  • 18 weeks paid parental leave
  • Career opportunities in a growing and evolving industry
  • Permanent employment in an essential service industry
  • Access to employee wellbeing and support programs
  • See our full list of benefits and policies on our WORK180 employer page

Our commitment to Inclusion

nbn is committed to building a workforce that reflects the diversity of the communities it serves.

The telecommunications and field services sectors have historically underrepresented women, First Nations peoples and some other groups. nbn is focused on creating pathways that broaden participation and remove unnecessary barriers to entry.

Applications are encouraged from women, First Nations peoples, people with disability, LGBTQIA+ communities, culturally and linguistically diverse backgrounds, mature-age candidates, career changers and individuals returning to the workforce.

nbn recognises that valuable capability can be developed through many different life and career experiences. For this reason, telecommunications experience is not a prerequisite for success in this role. Recruitment focuses on capability, potential and commitment to learning.

nbn supports inclusion through initiatives including its Reconciliation Action Plan, Accessibility and Inclusion Plan, employee-led inclusion networks, and recognition as a WORK180 Endorsed Employer for Women and a Pride in Diversity Platinum Employer.

Reasonable adjustments are available throughout the recruitment process. Candidates requiring support can contact [email protected] or the Recruitment Accessibility Enquiry Line on +61 2 8918 9990.

Worker Type

Permanent

Time Type

Full time

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