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GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
POSITION RESPONSIBILITIES:
- Own revenue performance for assigned ships and markets, establishing pricing and inventory strategies and ensuring timely execution.
- Manage, coach, and develop analysts, setting clear responsibilities, performance expectations, and decision-making guidelines.
- Translate revenue targets into actionable market and sailing plans, prioritizing the highest-impact risks and opportunities.
- Monitor performance against budget, forecast, prior year, and booking curves, identifying changes in demand and directing corrective actions.
- Oversee category pricing, availability, selling limits, nesting, guarantee inventory, and occupancy controls to maximize total sailing revenue.
- Manage pricing relationships across cabin categories, departure dates, and comparable itineraries, responding to market conditions while maintaining a consistent pricing approach.
- Direct tactical offers and targeted discounts, evaluating incremental demand, revenue dilution, and opportunities to reduce promotional support as performance improves.
- Lead regular portfolio reviews, challenging assumptions, assigning clear actions, and evaluating results.
- Assess demand forecasts and revenue management system recommendations, investigate exceptions, and provide feedback to improve their commercial application.
- Develop initial pricing and inventory strategies for new deployment based on historical performance, seasonality, itinerary characteristics, and competitive supply.
- Partner with Sales, Marketing, Revenue Operations, Guest Services, and other stakeholders to align commercial support with sailing needs and resolve execution issues.
- Present portfolio performance, emerging risks, opportunities, and recommended actions to senior leadership, explaining expected outcomes and key trade-offs.
- Lead the use of AI tools to support analysis, reporting, scenario modeling, and process automation, ensuring outputs are validated and company data is handled appropriately.
- Improve reporting, analytical tools, and recurring processes to strengthen decision-making and increase team productivity.
- Define business requirements and support testing for enhancements to pricing, inventory, and revenue management systems.
- Build team capability through training, coaching, knowledge sharing, and consistent revenue management practices.
- Lead special projects and cross-functional initiatives, and perform other job-related functions as assigned.
KNOWLEDGE & EXPERIENCE:
EDUCATION:
- Bachelor’s degree in Business, Economics, Finance, Mathematics, Statistics, Management Science, or a related analytical field, or an equivalent combination of education and relevant experience.
- Master’s degree in a related field preferred.
EXPERIENCE:
- Minimum six years of progressive experience in revenue management, pricing, inventory management, or a related analytical discipline, including at least three years of people management experience with responsibility for coaching, performance management, and employee development.
- Demonstrated accountability for commercial performance and delivery of business results.
- Experience developing and implementing pricing and inventory strategies, evaluating results, and presenting recommendations to senior leadership.
- Experience in the cruise, travel, hospitality, or leisure industry preferred.
KNOWLEDGE & SKILLS:
- Strong commercial judgment and understanding of pricing, demand forecasting, inventory controls, customer segmentation, and revenue optimization.
- Ability to connect portfolio strategy with sailing-level execution and prioritize decisions with the greatest revenue impact.
- Strong leadership, coaching, and performance management skills, with the ability to build accountability and develop independent decision-makers.
- Strong analytical and problem-solving skills, including the ability to challenge assumptions and translate complex data into clear commercial actions.
- Advanced Excel skills and proficiency with business intelligence tools, such as Tableau or Power BI; SQL and data querying skills preferred.
- Ability to apply AI tools to analytical and management workflows, validate outputs, understand their limitations, and guide effective team adoption.
- Ability to evaluate trade-offs between occupancy, achieved price, promotional investment, and remaining inventory.
- Excellent communication and influencing skills, including the ability to present recommendations and secure alignment across functions.
- Ability to manage competing priorities, make timely decisions with incomplete information, and escalate material risks appropriately.
- Strong attention to detail and ability to establish controls that support accurate and consistent execution.
- Familiarity with reservation and revenue management systems; Seaware or comparable cruise systems preferred.
ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
