The posting
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Company profile
NCR Atleos is a global leader in self-service financial access and ATM solutions, providing technology and services to financial institutions and retailers. The company supports ATM deployment, maintenance, managed services, cash management, transaction processing infrastructure, and end-to-end ATM operations.
For the PNB Dispute Management Executive position, the role contributes to operational accuracy and customer service by supporting transaction verification, ATM reconciliation, excess cash investigation, CIT coordination, CCTV verification, and timely closure of GL, suspense, and sundry differences.
Position Summary
The Dispute Management Executive will be responsible for the day-to-day reconciliation, and closure of ATM transaction disputes and related operational differences for the PNB process. The role requires timely investigation of failed transactions, excess cash cases, reconciliation differences, and suspense/sundry items while coordinating with relevant internal and external stakeholders for resolution.
Key Areas of Responsibility
1, Failed Transaction Verification
- Perform daily verification of failed ATM transactions.
- Investigate transaction discrepancies and ensure timely resolution of identified exceptions.
2 Excess Cash Verification
- Check and validate excess cash through C3R and Electronic Journal (EJ) counters.
- Identify discrepancies between transaction records and reported cash positions.
3 CIT Follow-up
- Follow up with the CIT team/vendor when excess cash is not reported.
- Obtain the reason, confirmation, and acceptance for identified excess cases and track them through closure.
4 CCTV Verification
- Review CCTV footage for suspected or disputed transaction cases wherever investigation requires visual verification.
- Maintain appropriate records/evidence in accordance with applicable process requirements.
5 Daily Reconciliation
- Perform reconciliation across Core Banking System (CBS), C3R closing balances, and Switch records.
- Investigate mismatches and coordinate for timely resolution of reconciliation differences.
6 GL Difference Closure
- Monitor and resolve General Ledger (GL) related differences.
- Ensure open reconciliation items are appropriately investigated, documented, and closed within defined timelines.
7 Suspense & Sundry Management
- Review and work on suspense and sundry files.
- Follow up on outstanding entries and ensure timely closure of pending items with appropriate supporting documentation.
Basic Qualifications
- Bachelor’s degree in any discipline from a recognized university.
- 3–5 years of relevant experience, preferably in banking operations, ATM operations, transaction reconciliation, or dispute management.
- Working knowledge of transaction reconciliation and exception handling.
- Ability to analyze transaction-level discrepancies and follow cases through to closure.
Preferred Qualifications
- Previous experience in ATM dispute management, reconciliation, or banking operations.
- Practical knowledge of C3R, EJ, Switch, GL, suspense, and sundry reconciliation.
- Experience coordinating with CIT agencies/vendors for cash-related discrepancies.
- Understanding of failed ATM transactions, excess cash investigation, and transaction dispute processes.
- Good working knowledge of Microsoft Excel, including reconciliation and data analysis.
- Strong analytical and problem-solving skills with attention to detail.
- Good written and verbal communication skills.
- Ability to manage multiple cases and meet TATs.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
