Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 hours ago

Director, Customer Success

Neara30 open roles

Pay
$180,000 – $250,000 a year
Where
New York City
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Customer SuccessNeara · New York City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Neara's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Neara postings stay open a median of 11 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 10 hours ago

Neara median: 11 days open

The posting

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Director, Customer Success

Neara is hiring a Director, Customer Success to oversee a strategic portfolio of electric utilities across the United States. Reporting directly to the VP of Customer Success, you will manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers, driving multi-year enterprise software engagements from initial pilot phase through full-scale deployment and long-term value realization.

In this role, you will act as a trusted operational and strategic advisor to utility executives. You will guide them through complex software deployments and help embed Neara’s core solutions, including Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction, into their daily operational workflows. You will balance hands-on program management, technical team leadership, and executive stakeholder navigation to ensure our platform delivers measurable business outcomes across the entire customer lifecycle.

What You Will Do:

- Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor.

- Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across your accounts.

- Partner with utility leaders to define ROI frameworks, map new digital twin workflows to their existing processes, and ensure widespread software adoption across complex customer organizations.

- Oversee the execution of complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client strategic goals.

- Work closely with Neara’s Sales, Product, and Engineering teams to feed customer insights back into our product roadmap, mitigate implementation risks, and identify commercial expansion opportunities.

- Establish effective project governance frameworks and maintain structured communication cadences with utility executives, project sponsors, and steering committees.

Who You Are:

- Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.

- Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.

- A background in Engineering, Computer Science, or a quantitative field. Practical familiarity with tools like Python or SQL is a strong plus, enabling you to effectively guide technical teams and work with complex software.

- Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal.

- Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments.

- Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures.

What We Offer:

- Play a pivotal role in protecting critical infrastructure and preventing catastrophic events, applying cutting-edge digital twin technology to solve real-world wildfire, storm, and resiliency challenges across the US power grid.

- Take ownership of a critical, senior leadership position within Neara’s US organization, reporting directly to executive leadership while directly shaping our customer playbook.

- Work with massive, engineering-grade physics and AI models that simulate millions of miles of infrastructure, solving complex software adoption and operational challenges that few companies are capable of addressing.

- Lead an elite team of technical contributors in a fast-paced environment that balances the autonomy to drive key accounts with direct access to company leadership, product builders, and domain experts.

#LI-NT1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Neara's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Neara's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Neara's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.