Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 hours ago

Manager, Customer Success - Americas

NetBox Labs23 open roles

Pay
$135,000 – $140,000 a year
Where
US, CST Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Customer Success - AmericasNetBox Labs · US, CST Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NetBox Labs's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. NetBox Labs postings stay open a median of 8 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 20 hours ago

NetBox Labs median: 8 days open

The posting

ABOUT THE ROLE

NetBox Labs is growing fast, and our Customer Success team is growing with us. We're hiring our first Manager, Customer Success for the Americas to lead, coach, and grow our CSM team.

You'll start with three CSMs covering North America and LATAM, and help drive the plan for and execution of growth. This starts as a player-coach leadership role, growing with the team to focus on people and practice.

You'll set the direction for how our CSMs run their books, turn good CSMs into great ones, and build the playbooks that let the team scale. Renewals and retention are owned by our Renewals team; your focus is adoption, value realization, customer health, and expansion signals.

You'll report to the Head of Customer Success & Support and partner closely with Renewals, Sales, Support, Solutions Engineering and Product.

WHAT YOU'LL OWN

Lead and develop the team

- Manage and coach the CSMs through weekly 1:1s, account reviews, and call shadowing

- Build individual growth plans that help each CSM grow into the next level of the role

- Run a regular call-review and feedback practice, including scoring onboarding kickoffs against our CSM rubric

- Hire, onboard, and ramp new CSMs as the team grows.

Set direction for how we run the book

- Define what great looks like for a CSM: cadences, success plans, QBRs/EBRs, and escalation paths

- Balance books across territories and segments so each CSM has a workload they can win with

- Own the CSM playbooks for strategic accounts and help shape our digital-led motion for smaller accounts

Drive customer outcomes

- Hold the team accountable for adoption, usage against entitlement, and customer health across the book

- Spot risk early and work with Renewals so no renewal is a surprise

- Partner with Sales on usage and product expansion, including CSM-sourced opportunities

- Step into key customer relationships and escalations when it matters

Make the team better at the job

- Use our CS dashboards and platforms to guide where the team spends its time

- Bring the customer voice to Product through clear, prioritized feedback

- Improve how the team uses key platforms (HubSpot and Pylon) and ensure we keep account data clean

WHAT SUCCESS LOOKS LIKE

In your first year, you will:

- Build a fully ramped Americas CSM team

- Give every CSM a growth plan they own and see them grow against it

- Ship the CSM playbook and make it how the team works day to day

- Improve adoption and customer health across the book

- Turn CSMs into a steady source of expansion pipeline with Sales

- Develop at least one CSM into a bigger book or a senior role

WHO YOU ARE

- 5+ years in Customer Success at a B2B SaaS company, with 2+ years managing or formally leading CSMs

- A track record of coaching CSMs to grow, with examples of people you've promoted or developed into bigger roles

- Hands-on experience running a book of mid-market and enterprise accounts, including exec-level relationships

- Comfort with a technical product and technical buyers; you can hold your own with network and infrastructure engineers

- Experience building playbooks, cadences, and metrics from scratch at a growing company

- Strong judgment with data: you use health, usage, and support signals to decide where the team spends time

- Clear, direct written and verbal communication in a fully remote team

- Based in the Americas, able to work across North American time zones

- Experience with SaaS companies focused on network automation, or infrastructure / DevOps tooling

NICE TO HAVE

- Exposure to NetBox

- Background with open-source or product-led companies where community and commercial motions overlap

- Familiarity with HubSpot and Pylon (or similar CRM, CS, and support platforms)

- Experience supporting LATAM customers; Spanish or Portuguese a plus

- Experience designing digital-led or scaled CS programs alongside high-touch coverage

ABOUT NETBOX LABS:

NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.

NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.

NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

OUR CULTURE AND VALUES:

- We own and solve problems with high attention to detail.

- Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.

- We prioritize simplicity and think twice before adding complexity

- Clear communication helps keep our team aligned and collaborating smoothly.

NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against NetBox Labs's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on NetBox Labs's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    NetBox Labs's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.